Manager Team Identity Engineering Operations

• Be uniquely you come as you are
• Bring your passion and feel the energy 
• Flexible location Sydney/Melbourne/Brisbane
• Flexible/ Hybrid working

The Manager Team Identity Engineering & Operations plays a pivotal role in overseeing the operational and engineering aspects of team identity and access management across the organisation. 

This role ensures the seamless of team member Identity & Access Management (IAM) processes from provisioning and deprovisioning to privileged access management and compliance. The Manager Team Identity Engineering & Operations works closely with crossfunctional teams to deliver secure scalable and usercentric solutions while aligning IAM practices with business goals and regulatory standards. In addition to managing IAM systems the Manager leads a dedicated team driving operational excellence and continuous improvement in the IAM domain.  The Manager works closely with the Principal Identity Architect and team to ensure alignment with IAM standards and in the future with the Manager Customer Identity Engineering & Operations to facilitate team access to customer systems.

Sound good Read on.

Here is a taster of what you can expect in this role:

Strategic Oversight

• Implement the IAM strategy aligned with organisational goals.

• Provide input to and manage operational and engineering IAM policies standards and procedures.

• Provide input to IAM architecture patterns and standards to ensure scalability security and alignment with enterprise goals.

• Lead the adoption of best practices for identity governance and security ensuring alignment with industry trends and business needs.  Ensure Engineering efforts and operations match industry best practice.

• Advocate for IAM throughout the business as a critical enabler of business objectives ensuring it is prioritised in organisational planning and decisionmaking.

• Partner with Identity Architecture and Enterprise Architecture to align IAM initiatives with broader architectural frameworks and strategic direction.

Operational Leadership

• Manage IAM operations ensuring seamless provisioning deprovisioning access reviews and privileged access management (PAM).

• Oversee the IAM Operations team including offshore staff ensuring SLA adherence for Level 1 tickets and user requests.

• Maintain system availability and performance across all IAM platforms integrating with organisational applications and infrastructure.

• Streamline workflows and monitor KPIs to enhance operational efficiency while addressing escalations effectively.

• Collaborate with crossfunctional teams including EUC Google Workspace and People Systems teams to address dependencies and align on IAMrelated requirements.

• Define and monitor operational workflows SLAs and KPIs to optimize service delivery and operational excellence.

Risk Management and Compliance

• Identify assess and mitigate identityrelated risks to reduce exposure to potential threats.

• Ensure compliance with relevant regulations and frameworks including conducting access reviews and audits.

• Collaborate with audit teams to support internal and external audits ensuring alignment with identity transformation initiatives.

• Coordinate with the Senior Manager Cyber Defence to support as required and act as the incident lead for critical IAM security events ensuring effective communication root cause analysis and postincident reviews.

Team Management and Collaboration

• Lead and mentor IAM professionals fostering a culture of growth and accountability.

• Work closely with the Head of Identity Transformation and the Principal Identity Architect and all other relevant stakeholders to implement transformational IAM strategies and oversee major initiatives.

• Act as an initial point of escalation for identityrelated issues and drive resolution in alignment with operational priorities.

• Promote crossfunctional knowledge sharing to improve IAM understanding and adoption across departments.

Innovation and Continuous Improvement

• Stay updated on emerging IAM trends technologies and threats to inform strategic decisions.

• Champion the adoption of modern IAM tools and methodologies to enhance security and user experience.

• Evaluate and integrate thirdparty solutions to address evolving organisational needs.

Qualifications :

Now lets talk about you: 

• Bachelors or Masters degree in Information Technology Cybersecurity or a related field.

• Proven experience 5 years) in managing Identity and Access Management operations including user provisioning deprovisioning and privileged access management.

• Demonstrated leadership experience in managing IAM teams including offshore staff and operational escalations.

• Experience in monitoring maintaining and optimising IAM workflows to meet performance KPIs and SLAs.

• Proven track record of resolving IAMrelated incidents and ensuring minimal downtime in operations.

• Excellent communication and collaboration abilities to engage with IT business and security stakeholders.

• Strong knowledge of security frameworks compliance requirements (e.g. GDPR SOC 2 and audit practices.

• Handson experience with IAM platforms such as SailPoint IdentityNow EntraID (Azure AD) or equivalent tools.

• Strong understanding of authentication mechanisms (e.g. SSO MFA) and their implementation in enterprise environments.

• Familiarity with identity lifecycle management and access governance principles.

• Experience maintaining IGA solutions at scale.

• Experience with monitoring and ticketing systems (e.g. ServiceNow) to manage operational workflows effectively.

Good to have

• Certifications such as Certified Information Systems Security Professional (CISSP) Certified Identity and Access Manager (CIAM) or ITIL Foundation are highly valued.

• Familiarity with PAM solutions like CyberArk or BeyondTrust.

• Experience implementing IGA solutions at scale.

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS Dan Murphys Woolworths BIG W and other Endeavour Group brands including our ALH pubs
• Monthly meetingfree days 
• Your health and wellbeing is your most important asset and as one of our valued team members its our first priority. You will have a range of free services to help you live well and support your physical mental and financial wellbeing
• Endeavour Group is full of opportunities use our dedicated learning and development options to grow an idea yourself and your career. This is just the start so dream big.

At Endeavour we value being a workplace where everyones welcome if you meet a number of the requirements (and not all) we encourage you to apply.

Additional Information :

We are together creators

With a portfolio that includes Dan Murphys BWS ALH Hotels Pinnacle Drinks and more Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun create more opportunities and score a lot more goals. Were serious about creating a safe inclusive and fun place to rock up to where equal opportunity is key and flexibility is part of how we roll.  

Were all about creating a more sociable future for our customers and each other. If this job excites you and youre closeenough on the requirements reach out wed love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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