Senior Manager GTM Tooling
Senior Manager GTM Tooling
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1 Vacancy
Job Description
At Freshworks we believe in building teams that drive change and empower people to grow together. Were hiring an expert in Salestech with proven experience in CPQ sales performance management and revenue management platforms to join our GTM Tooling team. In this highimpact role you will help lead the transition to Salesforce replacing FreshSales across the organization. Youll have the opportunity to optimize sales processes across both enterprise and SMB segments playing a key role in driving commercial success. You will lead transformative CRM strategies collaborate with crossfunctional teams and ensure the seamless integration of thirdparty tools ultimately driving sales productivity. This is your chance to make a meaningful impact shape the future of our sales operations and champion innovative solutions across the business.
What youll do:
Lead Salesforce Implementation & CRM Strategy
- Spearhead the design and implementation of Salesforce aligning the platform with the unique needs of both our enterprise and SMB sales teams
- Own and drive the commercial decisionmaking processes related to CRM ensuring scalability efficiency and effectiveness in our sales operations
- Champion a customercentric approach to CRM that drives measurable results and longterm growth
Optimize Sales Processes & Drive Best Practices
- Partner with Sales and IT to evaluate recommend and implement sales processes that align with best practices and maximize ROI
- Be the decisionmaker and trusted advisor on CRM priorities acting as the tiebreaker to ensure alignment between IT and Sales for optimal outcomes
- Lead continuous process improvements to ensure that our sales teams are always equipped with the best tools for success
Integrate Tools & Build Strong Partnerships
- Develop and execute integration strategies for thirdparty tools ensuring they work seamlessly with Salesforce to enhance sales productivity
- Collaborate with external partners to ensure smooth integration setting clear timelines and KPIs to track success and measure performance
Stakeholder Engagement & Accountability
- Serve as the key liaison between IT and Sales ensuring alignment on CRM functionality timelines and strategic objectives
- Engage crossfunctional stakeholders synthesizing decisions and ensuring mutual accountability for CRM outcomes
- Manage key relationships to ensure that everyone is aligned toward the same goals and expectations
Drive ROI & Shape Strategic Development
- Regularly assess the value and ROI of Salesforce and related tooling investments presenting findings and recommendations to leadership
- Develop and refine longterm CRM strategies tooling enhancements and integrations creating a roadmap for future growth and scalability
- Ensure that our investments continue to support business goals and drive the success of our sales teams
Qualifications :
- 8 years of handson experience with CRM implementation and management with a strong focus on Salesforce
- Proven expertise in optimizing sales processes CRM and sales automation in both enterprise and SMB contexts
- Experience in managing and integrating thirdparty tools with Salesforce ensuring that integrations enhance sales team productivity
- Strong leadership and influencing skills with a history of successfully delivering highROI CRM projects across multiple stakeholders
- Exceptional organizational communication and problemsolving abilities
- Strategic mindset with the ability to analyze complex data and make informed decisions
- Bachelors degree in Business Information Systems or a related field
Additional Information :
This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of jobrelated factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.
Compensation Package
$172000 $245000 Base Salary
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
