Customer Support Agent - REF2525043T

We are seeking a friendly and empathetic Customer Support Agent to join our remote team based in the United States. As a vital member of our customer service department you will be the primary point of contact for our valued customers providing exceptional support and ensuring their satisfaction with our products and services.

• Respond to customer inquiries via phone email and chat in a timely and professional manner
• Troubleshoot and resolve customer issues escalating complex problems when necessary
• Maintain accurate records of customer interactions and followup actions in our CRM system
• Collaborate with other departments to ensure customer satisfaction and improve service quality
• Identify and report common customer issues to help improve products and processes
• Stay updated on company products services and policies to provide accurate information
• Participate in ongoing training and development to enhance customer service skills
• Meet or exceed performance metrics related to response times customer satisfaction and issue resolution

Qualifications :

• Excellent verbal and written communication skills with a focus on clarity and empathy
• Strong problemsolving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Ability to multitask and prioritize in a fastpaced environment
• Patience and active listening skills to understand and address customer needs effectively
• Previous customer service experience preferred
• High school diploma or equivalent required
• Customer service certification is a plus
• Comfortable working remotely and managing time effectively
• Ability to maintain a professional home office environment with a reliable internet connection

Whats next

To help us get to know you better please submit a complete and thoughtful application including your resume. Your application and resume are essential for us to understand your qualifications and leadership abilities so its important to answer all relevant application questions thoroughly.

Once you submit your application we will review it to assess whether you meet the required qualifications.

If you meet the minimum criteria youll receive an email invitation to complete a video interview through HireFlix. This is your chance to bring your resume to life and showcase your experience to our recruiting team and hiring managers. Please note that completing the HireFlix interview is mandatory and your application will not be considered for further review until it is completed.

Additional Information :

U.S. APPLICANTS ONLY:  The hourly pay rate for this position is anticipated to range between $19.00 $24.00. This range is a goodfaith estimate based on the qualifications necessary for the position including experience training and other considerations permitted by law.Factors that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay range.The upper end of the range will generally be reserved for candidates with extensive experience.An employees pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation we offer a competitive benefits package including Medical/Dental/Vision insurance Companymatching 401(k) Employee Stock Purchase Program and Tuition Reimbursement in addition to other programs and perks. 

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. RRS Group will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. EVerify Program Participant: R.R Holding Services participates in the Department of Homeland Security U.S. Citizenship and Immigration Services EVerify program (For U.S. applicants and employees only).

RRS Group is an Equal Opportunity Employer who is committed to building strength and delivering longterm sustainability through diversity and inclusion. Respecting all backgrounds differences and perspectives enables us to improve the lives of our people customers suppliers contractors and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex sexual orientation gender gender identity and/or expression race national origin ethnicity age religion marital status physical or mental disability pregnancy childbirth or related medical condition military or veteran status or any other characteristic protected under applicable law.

Remote Work :

Yes

Employment Type :

Fulltime