Director International Operations- APAC
Director International Operations- APAC
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Job Description
We have an exciting opportunity available for a Director of International Operations APAC. This role provides leadership to the regional Operations team and the Franchise Groups in APAC to achieve short and longterm business unit and functional objectives. Develop lead and execute regional operations strategy to improve sales profits operating standards and operating systems. Work closely with R&D Marketing Development and Supply Chain to ensure alignment of all International Operations marketing and product innovation programs and initiatives.
Key Accountabilities Include:
- Provides strategic direction and leadership for regional Operations. Assists in developing strategies for Operations to positively impact and improve operator sales profits operating standards and operating systems.
- Provides Operations leadership and direction to the regional team consisting of all functional roles (Marketing Supply Chain Operations R&D Training CSS Development) and assists in the overall implementation and of a regional business plan. Works closely with the International regional leaders to drive strategic results. Works closely and collaboratively with Franchisees International regional and functional leaders to drive strategic goals. Manages effective relationships with all members of the international team franchisees and vendors. Presents information strategies and concepts to cross functional leaders and franchisees in a manner that inspires to action and to achieve established regional and corporate goals.
- Represents Operations interest and input in interactions with the functional leaders for Marketing Supply Chain Operations R&D Training Development and CSS. Builds strong and open relationships with the leaders of all levels throughout IDQ influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations and ensuring that operational impacts and complexities are considered.
- Oversees and monitors consistent and delivery of company strategies to assigned franchisees to ensure food safety approved products procedures compliance menu compliance trademark protection and ADQ standards. Ensures compliance with IDQ policies and standards.
- Influences the Franchisees leadership teams to work together to build the overall DQ Brand in APAC. Works closely with the appropriate team members of the Franchisees to derive the brand strategy and appropriately implement.
Qualifications :
Education/Experience
- B.A. or B.S. Degree in Business or related field or equivalent related experience in lieu of degree.
- Must have at least 8 years of progressively responsible experience in Operations Marketing or related field in QSR Fast Casual or FullService restaurant(s).
- Experience working within a franchisor organization preferably a QSR brand.
- Demonstrated ability to develop strong relationships in a franchisor/franchisee environment.
- Experience effectively managing professional level Operations staff.
- Demonstrated ability to effectively lead geographically dispersed teams.
- Demonstrated ability to work within diverse cultures to work across global time zones and to effectively lead geographically dispersed teams.
- Demonstrated ability to lead a crossfunctional team including Marketing R&D Operations Training and Supply Chain to complete projects on time.
Skills:
- Indepth knowledge and understanding of restaurant industry (QSR preferred) and of restaurant operations. Proficient knowledge of marketing finance and training.
- Strong ability to multitask and prioritize multiple projects and requests simultaneously within an intense deadlinedriven environment.
- Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
- Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients. Ability to collaborate with and influence others.
- Superb written and verbal communication skills with the ability to articulate overall operations and business strategies to a variety of audiences including senior leadership teams and franchisee leadership groups/councils.
- Well organized with a high attention to detail and accuracy.
- Proficient in Microsoft Word PowerPoint and Excel.
- Verbal written and reading fluency in English.
- Ability to travel internationally with no restrictions is required and is approximately 30.
Additional Information :
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work and where we recruit engage and retain employees franchise owners and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
