Debt Collection Analyst with French
Debt Collection Analyst with French
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Job Description
The activities of the Debt Collection Back Office team member are various and includes:
Full coverage of client contract back office journey for collection service contracts (no client contact).
Maintenance of contract/client master data and processing incl. analysis/uploading of data tables
User account creation in the different tools and online services depending on the product
Partially Invoicing related topics depending on the level of integration
- Manage reconciliation policy issuance processing of all types of customer requests and updating/billing of customer accounts after product/service installation
Handle customer or intermediary requests/difficulties in collaboration with direct sales or account management
- Provide service to external and internal teams:
- Produce contractual documents
- Perform all tasks that enable policies to be properly managed from an IT contractual and billing perspective
- Handle all incoming internal requests from commercial teams risk teams and other departments as required
- Followup and Support:
- Perform daily settlement monitoring and incident management and implement corrective actions
- Provide a high level of support to external clients gathering relevant information developing solutions and communicating effectively with all stakeholders
- Process and control :
- Identify and implement process changes that generate workflow efficiencies and productivity gains
- Ensure that all required information is captured in group or local tools as appropriate
- Contribute to local and group reporting providing accurate and timely data
- Risk and compliance:
- Adhere to compliance standards set by Coface and external regulators
- Adhere to and comply with IT security policies at all times
Qualifications :
Skills:
- Sense of initiative and excellent time and selfmanagement
- Flexible way of working and willingness to operate within a team
- Stressresistance and professional relationship with clients
- Service and solution oriented
- Transparent working method
- Good oral and written expression and comprehension in all required languages
- Fast Knowledge Transfer and Steep Learning curve
- Knowledge of commercial back office processes is a plus
- General knowledge in bookkeeping is a plus
Languages:
- Fluent in English (CEFR Level C1
- Professional in French B2C1
IT:
- Computer and internet affinity and good technical understanding
- Ease regarding the work with varying software applications and systems different from product to product
- Professional Microsoft Office skills esp. MS Excel and MS Word
Education:
- Bachelors Degree in Business Accounting or other relevant field
Experience:
- Graduated or first practical experiences on the job in a comparable role
Experience in credit insurance information/collection/banking business is a plus
Additional Information :
Whats in it for you:
- Mentoring will help you blend with the team and get involved in your work as comfortably as possible;
- The company will provide continuous support and guidance throughout your work;
- Hybrid work model;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
