Law Firm Team Lead REMOTE

As a Law Firm Team Lead at Ward Law Group you will thrive in a fastpaced and growing work environment. You will be responsible for managing a team of Demand Specialists to ensure they are delivering the best results for our clients. We seek positive goaloriented individuals who are ready to make a difference!

Law Firm Team Lead duties but not limited are:

• Manage a team of Demand Specialists ensuring they are meeting their KPIs.
• Assign cases to the team daily.
• Check demand packages and approve them once all corrections have been made.
• Have provider meetings to discuss gaps in expectations and improve turnaround times to receive the documents we need.
• Conduct weekly case audits to ensure all cases are being worked on efficiently and identify any possible issues with cases.
• Conduct weekly call audits to ensure calls are being handled appropriately and that all clients are receiving excellent customer service.
• Take escalation calls from clients and deescalate the situation to retain client satisfaction.
• Analyze individual and team KPIs assess if we are on track to hit monthly/yearly goals and provide feedback to individuals when necessary.
• Analyze numbers and trends to create strategic plans and execute them successfully.
• Create Action Plans for employees and give write ups when applicable.
• Attend weekly Manager/Team Lead Meetings to discuss the teams weekly/monthly projections and discuss issues.
• Ensure that all SOPs and training videos are up to date with any changes.
• Review profiles and conduct interviews for any hiring needs in the team.
• Provide training to all new hires and ensure they receive all the necessary training they need to build a foundation for their position.
• Attend yearly Manager Conferences/Trainings.
• Employee will be required to attend additional inperson trainings which may occasionally be scheduled on weekends including Saturdays and Sundays. Employees will be given 30day notice prior to scheduled training to make arrangements to attend the training inperson.

Salary: USD $1200 $1600.00 per month

Working Schedule: Monday through Friday 9:00AM 5:30PM

Qualifications :

Law Firm Team Lead Qualifications:

• At least 1 year in a supervisory role.
• Must be fluent in English and Spanish.
• Must consistently be on time and reliable.
• Must work well in a team environment.
• Must have excellent written and verbal communication skills including the ability to successfully communicate with other employees.
• Must have proficiency in using computers and relevant software.
• Must be able to prioritize tasks effectively.
• Must possess strong multitasking and timemanagement skills.
• Must have strong phone contact handling skills and active listening abilities.
• Must have a passion for delivering exceptional customer service.
• Must have the ability to handle customer complaints and provide appropriate solutions.
• Must be able to adapt to a fastpaced and changing work environment.
• Must have a keen eye for detail to ensure accuracy and thoroughness in all tasks. 

Additional Information :

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally we provide confidential counseling services mental health support and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Fulltime