Call Center Representative
Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a professional and customeroriented Call Center Representative to join our team in Philadelphia PA. The ideal candidate will serve as the first point of contact for customers providing toptier support and solutions to their inquiries. If you thrive in a dynamic environment and enjoy assisting others this role is perfect for you.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Provide accurate information about products and services.
- Resolve customer complaints or escalate issues to the appropriate department.
- Maintain records of customer interactions and transactions in the database.
- Meet performance targets including call resolution time and customer satisfaction.
- Participate in training sessions to stay updated on company products and services.
- Collaborate with team members to enhance the customer experience.
Qualifications :
Skills and Qualifications
- High school diploma or equivalent required; college degree preferred.
- Proven experience in a call center or customer service environment is a plus.
- Strong verbal communication and active listening skills.
- Ability to multitask and work in a fastpaced environment.
- Proficient in using basic computer applications and CRM software.
- Positive attitude problemsolving abilities and attention to detail.
Additional Information :
Benefits
- Competitive salary $35000 $43000 per year).
- Opportunities for career growth and professional development.
- Comprehensive training and onboarding.
- Supportive team culture and positive work environment.
- Paid time off and other benefits.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
