Call Center Representative
Call Center Representative
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
The Call Center Representative will serve as the voice of Signal TruBrand providing exceptional customer service and ensuring a positive experience for every caller. This role involves handling inbound and outbound calls answering inquiries resolving issues and relaying information about our clients brands and services.
Key Responsibilities
- Handle inbound and outbound calls from customers promptly and efficiently.
- Provide accurate information and assistance regarding products and services.
- Resolve customer complaints and issues professionally and empathetically.
- Document customer interactions and maintain detailed records in the system.
- Follow up with customers to ensure their issues are fully resolved.
- Collaborate with team members to improve processes and customer service.
Qualifications :
- High school diploma or equivalent
- Excellent verbal communication skills and a friendly professional phone manner.
- Strong listening skills and the ability to empathize with customer needs.
- Proficiency in data entry and experience with CRM systems.
- Ability to multitask prioritize and manage time effectively.
Additional Information :
Benefits:
- Competitive salary and performancebased incentives.
- Comprehensive health dental and vision insurance.
- Paid time off and holidays.
- Professional development opportunities and a supportive work environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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