100 Homeoffice - Customer Service Representative mfd with Norwegian
100 Homeoffice - Customer Service Representative mfd with Norwegian
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Job Description
You love communicating with other people Then apply as a Norwegianspeaking Call Center Agent (m/f/d) at Foundever and provide excellent customer service for Positec.
Start: 14.04.2025 Location: Homeoffice / BerlinNeuklln Weekly hours: 20 40 h
Working hours: Mon Fri between 09:00 AM and 6:00 PM
Salary: Fixed salary 2.553 2.753 /month at 40h/week (Fixed salary 2.223 /month language bonus 300 performance bonus up to 200 home office allowance 30 /month)
Tasks
- Supporting our Norwegianspeaking customer base by phone email and chat
- Maintaining our customer database and updating all entries
- Offering individual solutions for each call
- Answering customer inquiries about technical questions (installation) or warranty claims
Requirements
- Fluency inNorwegian (C2level) with very good English
- Excellent customer service expertise
- Previous experience in a customer focused or sales environment previous contact centre experience is desirable
- Demonstrable experience of working within a structured process
- Proficient IT Skills (MicrosoftOffice)
- The ability to work well as part of a team
- Being flexible and open to a new challenge
- Willingness to learn and eagerness to learn
- Empathetic and socially competent personality
- Valid work permit for Germany
Benefits
- 100 Homeoffice
- Permanent position with 2730 vacation days and special leave
- Flexible working hours:or 40 hours/week
- Exclusive employee benefits: Shopping discounts bike leasing maximum capitalforming benefits company pension scheme voucher card with regular topups
- Health and wellbeing programs: Global wellness program own fitness app discounts at Wellhub and much more.
- Team events such as summer parties to get to know your team
- Internal career opportunities: 84 of our promotion jobs and 93 of our management positions are filled internally
- Increase in employee satisfaction with the help of MaxPerts works councils representatives for severely disabled employees
- Sustainable corporate management through efficient planning and productive processes (waste management water management conversion to renewable energies etc.
- International career opportunities through worldwide Germanspeaking projects
- Optional German language classes
Sounds like the right job Take your chance and apply now!
This is what you can expect from us after you have applied:
1. Our superfriendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.
2. After a successful recruitment test a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).
3. If all these steps are positive we will welcome you with a permanent position!
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digitalfirst brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
There are many special moments in life. We also have them in our everyday work because together we make a big difference! Create your best moments with Foundever!
We have a wide variety of people working for us career changers students mothers fathers people of different ages degrees of disability countries and religions as well as people from the LGBTQIA community. All people are welcome at Foundever! Where are you staying
JobID: 397116
Employment Type
Full Time
