Norwegian Customer Service Representative
Norwegian Customer Service Representative
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Handle customer inquiries via phone email and chat in Norwegian and English.
- Assist customers with bookingrelated questions technical support and general inquiries.
- Provide effective solutions by troubleshooting and understanding customer needs.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate with other departments to ensure efficient issue resolution.
- Stay informed about company products services and policies to provide uptodate information.
Requirements:
- Native Norwegian speaker with advanced English proficiency.
- Excellent communication and interpersonal skills both written and spoken.
- Strong PC skills including Office 365 CRM databases and other internal platforms.
- Problemsolving and solutiondriven mentality.
- A positive and motivated attitude to handle challenging customer situations.
- Goaloriented work approach.
- Ability to adapt to changing priorities and business processes.
- Affinity with accommodation platforms is a plus.
- Previous experience in customer service or contact center environments is valued.
- Availability to work from the office and from home (within 100km from the office).
Contract Details:
- 39 hours per week fulltime contract (Monday to Sunday) with fixed working hours and 2 days off per week.
- Rotating shifts: 09:0020:00.
- Initial temporary contract with the potential for a permanent position based on business needs.
- 27 working days of holiday per year.
Benefits:
- Feel Good program including Spanish lessons quizzes with prizes and free group activities such as running beach volleyball and roller skating.
- Free private health insurance upon obtaining a permanent contract.
- Flexible remuneration options for nursery school and transport after the probation period.
- Multicultural and international working environment.
- Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield).
- Free coffee daily and free fruit once a week.
- Opportunities to learn and grow within an industryleading department.
- 3 weeks of initial training and ongoing personal coaching.
Employment Type
Full Time
Key Skills
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