Customer Experience Analyst Intern
Customer Experience Analyst Intern
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1 Vacancy
Job Description
At Polestar we dont just drive innovation in our cars our entire business model is different from our competitors. Were looking for enthusiastic individuals to join our Customer Experience team for our Summer Internship program.
This internship will be located in our Mahwah NJ headquarters where we embrace a hybrid work schedule of 3 days in office per week (Tuesday Wednesday and Thursday).
Let us describe the challenge we offer
The Customer Experience Intern will have the opportunity to perform deep dive analysis of customer interactions service trends and operational data to enhance the overall customer experience. You will get hands on experience working with our frontline teams by providing feedback and insights into customer inquiries service performance and process improvements. Through research and analysis you will identify areas of opportunity to enhance customer interactions across our retail network. You will directly contribute to our customer experience team by improving data quality across our customer surveys Power BI reporting and internal retail tools.
What youll do
- Generate analyze and maintain Salesforce reports to provide actionable insights for business decisionmaking.
- Analyze call center performance metrics including call volume wait times customer satisfaction and agent productivity to identify trends and improvement opportunities.
- Identify enhancements in reporting processes and share feedback for automation solutions to improve accuracy and speed of case handling.
- Conduct deepdive analyses to uncover sales opportunities quality feedback customer behaviors and market trends across customer experience departments.
- Perform data cleansing validation and automation to ensure accuracy and consistency in call center reporting systems.
- Collaborate with members of our North American team to share findings and insights to drive insights across the organization.
Who you are
- Current student or recent graduate in a Business Administration Data Analytics Marketing or related field.
- Detailoriented and analytical professional with a passion for turning data into actionable insights that enhance customer experience and operational efficiency.
- Passion for customer experience and using data driven insights to create change.
- You are a selfstarter and are energized by problem solving.
- Familiarity with Salesforce and Power BI reporting tools and data visualization tools.
- Experienced in automating data processes ensuring accuracy and implementing datadriven solutions to improve efficiency.
- Proficient in Microsoft Office (Work Excel Powerpoint)
- Strong time management skills able to prioritize competing tasks.
- You thrive in a fastpaced environment.
Polestar Perks
- Hands on experience working at a dynamic EV automotive brand.
- Headquartered in Gothenburg Sweden our teams work collaboratively across borders with global exposure.
- Opportunities to network with tenured automotive professionals across multiple disciplines.
- A company culture that is all about the people.
About Polestar
We are an electric performance brand determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us electricity and innovation drive our cars. Our products are excellent efficient and entertaining. In Polestars future there is no room for shortcuts excuses or compromises. We are all in dedicated on our ambition. Guiding our industry forward through pure progressive performance.
At Polestar the sky is the limit.
Want to learn more about Polestars journey Visit our website
Employment Type
Full Time
