L3 Support Engineer
L3 Support Engineer
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
SUMMARY
The L3 Support Engineer role is a fastpaced technical support resource specializing in the immediate response to technical issues presented by endusers.
JOB RESPONSIBILITIES
- Remediate alerts presented from the company s monitoring platforms
- Remediate security vulnerabilities provided by the company security team
- Remediate missing patching and updates presented by the company s centralized service team
- Assist with remote deployment tasks such as installation of applications system configuration etc. before physical deployment
- Perform remote troubleshooting of hardware & software issues submitted by endusers
- Perform system and appliance updates such as Server OS upgrades network device firmware updates and other hardware updates
- HyperV and VMware hypervisor troubleshooting and upgrades
- Assist with afterhours configuration changes submitted by the company engineers
- Engage with the client vendor or company contacts in events of emergency outages as defined by escalation plans unique to each client
- Document problem resolution and the entire process within the company s ticketing platform
- Create technical documentation for client processes systems and software tools monitoring servers and desktops. Communicate with vendors of company tools to remediate issues immediately
- Recommend improvements to support the process
QUALIFICATIONS
- Effectively communicate company value proposition and suite of offerings
- Arrive on time or early to the office client meetings and training sessions
- Refrain from using unacceptable language and dialogue
- Maintain a professional demeanor under stress
- Adhere to client standard operating procedures
- Strong listening skills
- Strong documentation
- Effectively communicate technical information to nontechnical audiences
- Operate effectively in a team environment
- Manage time effectively and operate with minimal supervision
- Managed Service Provider (MSP) experience is must
- Microsoft Server 2008 experience
- Microsoft Active Directory & Supporting Services (DNS DHCP File & Print Sharing)
- Network Technologies (understanding VPN DNS DHCP Firewall and routing rules)
- Microsoft Server operation troubleshooting and light configuration experience are required
- HyperV & VMware hypervisor experience
- Security vulnerability review and remediation
- Microsoft Windows 7 8 10 and 11 desktop experience
- Microsoft Office 2010 experience
JOB REQUIREMENTS
- Should be willing to accept a longterm workfromhome arrangement.
- Should be amenable to a permanent night shift schedule.
Microsoft 365 Exchange Online Active Directory MSP experience Networking (basic is ok)
Employment Type
Full Time
