Learning Development Manager

Job Title: Training Development & Quality Manager

Location: St Andrews Fife

Contract: Fulltime 

A key member of the Talent & Culture Team The Training Development and Quality Manager will be responsible for the development of all levels of Colleagues in creating a culture committed to Turning Moments into Memories for our Guests.

In collaboration with the Director of Talent & Culture the creation implementation and facilitation of Fairmont St Andrews training strategy.

To create an energetic and exciting learning environment across the hotel while ensuring we work towards improving knowledge; skills and behaviours that are needed to drive business results.

To lead develop and coach all levels of Colleagues to realise both personal and organisational goals.

A little bit about what you will be doing:

• Support succession planning with the required training.
• To maintain an efficient and systematic administration of all training related matters ensuring records are updated and current.
• To help coordinate social events when required.
• To ensure all training in the hotel is executed to a high standard reflective of our luxury environment.
• To carry out any other reasonable duties required by the management team.
• Assist with general support in the Talent & Culture Office and participate and assist in other projects as required.
• Complete an annual learning and development needs analysis to ensure that the training needs of the business are identified.
• Produce an annual training plan for the hotel to ensure that identified learning and development needs are met in a structured and systematic manner.
• Identify latest thinking & industry wide best practice in training processes & delivery to ensure excellence in all training education & talent development.
• Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objectives.
• Regularly meet coach support and motivate departmental trainers to ensure they are supported in meeting the onthejob training requirements of their departments.
• Facilitate and ensure all new colleagues complete all orientation programmes satisfactorily
• Ensure all legislative training is up to date
• Carry out effective training on a range of subjects
• Monitor Voice of the Guest Trust You and Trip Advisor.  LQA and CES results and support appropriate followup actions through collaboration with the Talent & Culture and Executive Team.
• To support the operation (Food & Beverage & Rooms) with on the job training
• Coordinate conduct or facilitate inhouse Audits to ensure standards are met.
• Communicate information about training events in a timely and engaging manner to ensure the hotel is kept up to date about training and development activities.
• To issue monthly hotel Learning Calendar.
• To review and recommend external training courses/material to meet identified hotel training needs.

Qualifications :

• 2 years experience in the 5 Star Hospitality / Service Industry with minimum of two years in a Human Resources Leadership / Management role; previous extensive training experience a definite asset.
• Postsecondary education: HR Management Certificate or degree/diploma an asset.
• Confident & dynamic public speaker able to communicate and interact effectively with all levels of an organisation.
• Enthusiastic and positive personality with ability to build trusting relationships with others.
• Creative effective leader and team player possessing a high degree of professionalism sound human resources management capabilities business acumen energy and determination.
• Outstanding communication skills both written & verbal.
• Proven organisational skills works well on their own able to set and meet deadlines with quality results.
• Computer literate with working knowledge of; HR Perspectives Excel MS Word PowerPoint & Publisher.

Additional Information :

• Competitive Salary 
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50 off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• Onthejob training
• Regular social events

Remote Work :

No

Employment Type :

Fulltime