Order Fulfilment Lead

Purpose of Role

The role of the Orderbook Fulfillment Planner is a newly created role which will enable a shift in the way the orderbook is currently managed in John Crane with emphasis on long term OTIF increase backorder reductions and overall customer satisfaction through ontime delivery of orders. The role holder will  report into the S&OP and will heavily support the strategic move to transfer orderbook management from the Sales & Aftermarket teams to Customer Operations. This role will have the opportunity to contribute significantly to creating long lasting value add to John Crane and its customers through focused tactical and strategic actions to ensure on time delivery.

Key activities

Collaborate with Supply Chain and Manufacturing teams to establish schedules and plans that allocate available resources to best support customer needs.

Support standardization; including KPIs SOPs and all other Planning tools.

Working with the regions to drive performance improvements and implement scalable business processes.

Business System excellence (ERP).

Ability to identify and understand root cause to help streamline processes so that the Supply Chain can meet deadlines.

Lead tier reviews for their respective regions.

Coordinate with stakeholders to troubleshoot and resolve workflow bottlenecks.

Assist in the resolution of key supply and demand related issues.

Notify Scheduling and Manufacturing teams of significant forecast or capacity changes on a timely basis.

Assist with the coordination facilitation and documentation of regularly scheduled planning meetings.

Utilize MRP systems to coordinate requirements to meet schedules while minimizing inventory.

Tracking and monitoring Supply Chain performance minimizing any variations to the planning cycle.

Coordinate with other departments on production and supply chain objectives and schedules.

Short and longterm planning to align supply and demand to support inventory objectives and customer needs

Actively participate in the rolling sales forecast discussions with relevant stakeholders.

Phase orders in the ERP based on the latest information from the Supply chain and customers.

Lead a team of orderbook specialists with focus on KPIs and developing the team.

Managing escalations

Managing exceptions

Ensuring flow of information from supply chains to the CS teams thereon to the customer.

Qualifications :

• Needs to understand Sales Service Manufacturing Supply chain and data support systems.
• Analytical and Logical skills
• Communication collaboration and stakeholder management skills
• Logical measured and process driven individual with strong decision making and problemsolving skills.
• Ability to operate at multiple levels within JC internal stakeholders. 
• Customer focused.
• Ability to make informed decisions using data and understanding impacts.
• Strong knowledge of SAP.
• Selfmotivated proactive and able to work with minimal supervision.
• Leadership skills.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc

Im interested

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc

Im interested

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc

Im interested

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc