Order Operations Lead

Your Career

As an Order Operations Lead at Palo Alto Networks you will play a pivotal leadership role in driving operational excellence across order management and fulfillment processes. You will oversee and execute the endtoend QuotetoBill (QTB) process ensuring compliance maintaining order accuracy and supporting timely fulfillment while managing the efficient processing of a high volume of purchase orders. Acting as the teams subject matter expert you will provide strategic guidance to stakeholders resolve complex escalations and champion system enhancements and process improvements. 

This role requires exceptional organizational skills a datadriven mindset and the ability to work effectively in a dynamic fastpaced environment. You will collaborate closely with managers to develop operational strategies optimize resources and uphold exceptional service standards while maintaining compliance with company goals and industry standards. Reporting to the Senior Manager of Order Operations at our Santa Clara headquarters you will play a critical role in advancing operational excellence and contributing to the teams overall success.

Your Impact

• Serve as the lead subject matter expert for all Order Operations responsibilities ensuring effective resource utilization to support high volumes of purchase orders from distributors and resellers across EMEA JAPAC and NAM regions in Salesforce CRM and SAP ERP
• Handle escalations and systemrelated challenges by resolving order discrepancies and collaborating with internal teams (Sales Deal Desk Sales Ops) and external partners to ensure seamless order support including emails and or Service Now
• Act as the primary point of contact for stakeholders including channel partners sales representatives logistics and trade teams ensuring smooth communication on order status shipment tracking and delivery compliance
• Collaborate with IT and business solutions teams to implement process enhancements streamline order booking workflows and improve overall operational efficiency
• Lead User Acceptance Testing (UAT) for system changes or enhancements to ensure alignment with business requirements  Perform data reconciliation between Salesforce (SFDC) and SAP reporting systems to maintain accuracy and consistency
• Ensure all purchase orders comply with company procurement policies licensing agreements and regulatory requirements while maintaining revenue integrity and high levels of customer satisfaction
• Participate in and lead crossfunctional projects representing the team in meetings and presentations while contributing insights to enhance order operations processes
• Provide dedicated support during highvolume periods including monthend and quarterend ensuring all order volumes are efficiently managed
• Develop and implement rolebased training paths for new hires while mentoring team members and assisting them in overcoming system and process challenges
• Collaborate with management to develop and execute operational strategies aligned with business goals  Oversee daily reconciliation of the open backlog ensuring timely resolution of onhold aging and flexcommit orders
• Provide ongoing input and guidance to improve workflows driving efficiency and optimization of order fulfillment processes  Act as a backup for Order Fulfillment Managers and lead key administrative tasks such as quarterend planning and logistics arrangements

Qualifications :

Your Experience 

• 5 years of experience in Sales Operations Order Management or Order Fulfillment with strong expertise in processing both hardware and software orders
• Demonstrated ability to manage escalations prioritize tasks and meet tight deadlines in a fastpaced dynamic environment
• Exceptional verbal written and presentation skills with the ability to communicate effectively across different teams and levels within the organization
• Experience leading User Acceptance Testing (UAT) reconciling data between multiple systems and creating detailed documentation
• Experience in mentoring and training team members and contributing to process improvements
• Datadriven mindset with strong problemsolving and analytical skills
• Flexibility to adapt to evolving business needs and adjust to varying workloads during peak periods

Additional Information :

The Team

Our sales operation team members support our sales account managers and systems engineers to assist in large organizations migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly enabling and empowering the teams across the world. You support the sales team by providing research reports and craft and support systems and processes that enable the process of sales. Its a true partnership one built on building the best cybersecurity solutions for each individual client.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $102000 $165000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.