Remote Customer Service Representative
Remote Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Join a team that values great customer service and a positive work culture! Were looking for enthusiastic problemsolving individuals to join us as Remote Customer Service Representatives. If you thrive in a fastpaced supportive environment and are excited about making a difference for our customers wed love to meet you!
This is a fully remote position that offers flexible hours comprehensive training and the chance to grow within the company. Youll be the first point of contact for our customers helping them with inquiries resolving issues and ensuring theyre completely satisfied.
Key Responsibilities:
- Assist customers via phone email and chat to address inquiries and resolve issues
- Provide accurate and clear information about our products and services
- Help customers understand and manage their benefit packages effectively
- Maintain professionalism and a positive solutionfocused attitude in all interactions
- Keep detailed and accurate records of customer interactions and transactions
- Meet and exceed performance targets focusing on quality and customer satisfaction
- Continuously look for ways to improve the customer experience and streamline processes
What Were Looking For:
This position is exclusively available to residents of the United States.
- Prior experience in customer service is a plus (well train the right person!
- Excellent communication skills both written and verbal youll be talking with customers daily
- Strong problemsolving and critical thinking abilities
- Ability to multitask prioritize and stay organized in a fastpaced remote environment
- Comfortable working with computer systems customer service software and CRM tools
- A reliable internet connection and a dedicated quiet workspace
- High school diploma or equivalent; some college coursework is a plus
Why Youll Love Working Here:
- Competitive pay with regular performance reviews
- Comprehensive training program to get you up to speed and set you up for success
- Flexible workfromhome schedule enjoy a better worklife balance
- Opportunities for growth we love promoting from within and investing in your development
- Full benefits after 90 days including health insurance retirement plans and more
- A positive and inclusive company culture where your contributions are valued
Employment Type
Full Time
