drjobs Remote Customer Service Representative

Remote Customer Service Representative

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1 Vacancy
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Job Location drjobs

Sofia - Bulgaria

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Location: Bulgaria (Hybrid/Remote)

Schedule: Monday to Saturday

40 hours per week and 8 hours per day

  • Working hours: 11:00 AM 8:00 PM

Note: Only local candidates will be considered.

About the Role:
We are looking for a Customer Service Representative fluent in Portuguese and English to join our team in Bulgaria. This is a hybrid/remote position ideal for those who enjoy helping people and want to grow their skills in a supportive environment.

Responsibilities:

  • Provide excellent customer service via phone email and chat in Portuguese.
  • Assist customers with questions about products services and orders.
  • Resolve customer issues efficiently or escalate them to the appropriate team.
  • Maintain accurate and uptodate records of customer interactions.
  • Collaborate with the team to enhance customer satisfaction.

Requirements:

  • Fluency in Portuguese (written and spoken) is essential.
  • Good command of English for team communication.
  • Strong communication and problemsolving skills.
  • Basic computer skills and ability to work with customer support tools.
  • Flexibility to work Monday to Saturday 11:00 AM 8:00 PM.
  • Must be based in Bulgaria.

What We Offer:

  • Competitive salary and benefits package.
  • Flexible hybrid/remote work options.
  • Comprehensive training and development programs.
  • A positive and friendly work environment with supportive colleagues.

Employment Type

Full Time

Company Industry

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