ADSK8318-Application Support Analyst III
ADSK8318-Application Support Analyst III
Posted on :
04-03-2025
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1 Vacancy
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Job Description
Description:
Location: Bangalore
Responsibilities:
- Configure support and optimize the design development and performance of Workday and related business data systems and processes Globally
- Assist with Workday releases by evaluating and testing feature changes and recommend process or system optimization in alignment with business goals
- Troubleshoots and resolves production support issues in partnership with People Data Operations team ESE (IT) team and other cross functional teams as necessary with exceptional customer service
- Collaborates with partners in People Experience Payroll Finance Total Rewards DES and others to provide support for requests such as minor configuration enhancements and breakfix needs
- Provides security role administration support in HR tools proactively and upon request
- Provides support for Workday including researching identifying and resolving complex Workday issues unexpected results and process flaws in close coordination with People and Places teams ESE (IT) and Regional People Services Teams
- Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums including online discussions brainstorms voting training webinars etc
- Assists the PPL COEs and other People Experience teams with the process flows data analysis configuration and EIB loads associated with annual and off cycle events such as performance evaluations merit increases bonus payments and job structure enhancements
- Monitor and analyse Workday performance and make recommendations to deliver greater operational efficiency and effectiveness
- Assists with software implementation and upgrades
- Actively participates in user acceptance testing and documentation
- Assists endusers and internal teams on Workday related issues
- Ensure team and system compliance with regulatory requirements including GDPR SOX and other control narratives and matrices
- Comply with HR Technology and IT change control processes
Minimum Qualifications:
- 3 years relevant professional experience in Workday Functional.
- Must have knowledge in more than one module in Workday. Workday Recruitment Core HCM & Compensation knowledge is preferable
- Module Specific knowledge is added advantage. Ex Workday Security Onboarding Talent Compensation or Absence Time/Tracking
- Conversant with Support practices and is sensitive to SLA
- Good to have: Ticket handling in ServiceNow
- Good to have: Experience with Agile Methodologies
- Experience working with functional HR teams in the development and implementation of technical solutions that improve efficiencies and performance
- Proven background in problem solving and partnership in a global environment
- Passion for working with people and systems and a strong interest in helping customers succeed
- Ability to maintain personal and confidential information
- Selfstarter and ability to work independently but also collaborate across teams. A team player mentality is a must
- Responsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary
Preferred:
- Core HCM and Recruitment Configuration experience (Not completely a recruitment experience)
- Business process configuration :Create Validation rule condition rule notification alerts.
- Basic security setup(domain & BP) & understanding how security can be created & assigned.
- Recruitment: created questionnaire editing & understanding of dynamic BP. creation of Job templates external /internal career sites
- Good to have Absence and time tracking Module experience
Employment Type
Full Time
Key Skills
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