Customer Success Implementation Specialist
Customer Success Implementation Specialist
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4-5years
12000 - 12000
1 Vacancy
Job Description
We recognize that individuals are the cornerstone of any organization and workforce. This fundamental belief drives our unwavering commitment to developing a leadingedge talent matching and management platform. Leveraging the power of artificial intelligence alongside bestinclass HR practices it has been our mission to deliver profound and actionable insights that empower both individuals and organizations to thrive in this fastpaced and dynamic era.
We are setting new benchmarks for HR professionals worldwide ushering in a transformative era of HR excellence backed by cuttingedge Saas technologies a true testament to our commitment to advancing the core of HR.
Our journey is shaped by a diverse highly skilled team of professionals with expertise in technology and HR operating from dynamic locations across the globe. Together we consistently refine our rhythm adapting and evolving in response to the everchanging landscape of talent and organizational success.
Currently we are seeking a highly motivated and exceptional individual to join our team as a Customer Success & Implementation Specialist in Kuala Lumpur Malaysia. This pivotal role is central to our belief that a dedicated growthfocused team is the key to sustaining our momentum and achieving continuous success.
What You Will Handle:
- Lead the endtoend delivery of technical projects ensuring seamless alignment with overarching business objectives.
- Work closely with software development teams architects and engineers to define clear project scopes requirements and deliverables.
- Manage implementation timelines resource allocation and customer expectations across multiple accounts to ensure successful outcomes.
- Act as the primary point of contact for customers throughout the implementation process and provide ongoing support postimplementation.
- Oversee and ensure timely withinscope completion of integration processes.
- Collaborate effectively with internal teams and external partners to resolve challenges and maintain consistent project momentum.
- Proactively identify and seize opportunities to enhance customer experience driving higher product adoption.
- Collect and analyse customer feedback to inform product refinements and prioritise future development initiatives.
- Facilitate clear communication between technical teams and nontechnical stakeholders to ensure alignment and understanding.
- Build and nurture strong longlasting relationships with key customers addressing their technical concerns and delivering regular project updates.
- Demonstrate exceptional problemsolving skills to navigate complex and multifaceted challenges.
- Develop and deliver customer training materials and documentation to ensure smooth onboarding and successful product adoption.
- Conduct training sessions and workshops empowering customers to fully leverage the product.
- Monitor customer health metrics and usage patterns to identify atrisk accounts and implement strategies to improve engagement.
- Collaborate with the sales team to explore and support upsell and crosssell opportunities within existing accounts.
- Ensure strict adherence to implementation best practices and quality assurance processes.
- Manage integration processes with precision ensuring successful completion within the defined timeline and scope.
- Coordinate with internal teams and external partners to overcome integration challenges and maintain project progress.
Requirements
What You Bring:
- Bachelors degree in Computer Science Information Technology or a related field.
- 3 years of experience in customer success implementation or technical account management.
- Strong understanding of software implementation methodologies and industry best practices.
- Proficiency in project management and customer relationship management tools (e.g. Jira Confluence Trello).
- Experience with cloud technologies (AWS Azure Google Cloud) and SaaS implementation projects.
- Exceptional problemsolving abilities and a track record of navigating complex technical challenges.
- Outstanding communication skills & consultative to engage effectively with both technical and nontechnical stakeholders.
- Proven ability to drive customer satisfaction retention and loyalty.
- Demonstrated capacity to manage multiple customer accounts and competing priorities.
- Strong presentation training and facilitation skills.
- Familiarity with software development lifecycles and methodologies (Agile Scrum DevOps) is a plus.
Benefits
- Hybrid & flexible working arrangements
- Competitive package & comprehensive employee benefits
- Continuous learning and development support including Sponsorships for training and education
- An open & growthfocused environment that embraces innovation and excellence
- A vibrant culture that encourages ideas inputs suggestions and changes
- Regular team/company catchups
- We advocate worklife balance Birthday leave childcare leave caregiver leave mental health leave etc
- Medical benefits and private hospitalisation insurance
- software implementation methodologies - IT project management & implementation - Software-as-a-service (Saas) - cloud applications - software development lifecycles - technical account management - strong presentation skills - solution pitching skills - customer success strategies - multitasking capabilities - client relationship management
Employment Type
Full Time
