Customer Success Specialist
Customer Success Specialist
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Job Description
We are Manufacturing the Future!
Geomiq is a London based start up dedicated to revolutionising conventional manufacturing by offering engineers worldwide instant access to reliable production methods through our digital platform. As the UKs leading Digital Manufacturing Marketplace we provide an innovative B2B MaaS (Manufacturing as a Service) solution powered by AI seamlessly connecting buyers and sellers to enhance efficiency and productivity.
Join us in our mission to work with leading brands like BMW Rolls Royce Brompton Bikes and Google and even support space missions.
Check out our website!
Our platform:
Geomiq offers a revolutionary platform that completely digitizes the quoting and ordering process for custom manufactured parts ensuring the highest operational and quality outcomes. Our primary customers include Design Engineers Mechanical Engineers and Procurement teams all of whom are involved in creating the worlds most innovative products.
See our platform in action!
About the team:
Our team is composed of Londonbased entrepreneurs and engineers with a proven track record dedicated to solving the challenges we faced in custom manufacturing. We thrive in a fastpaced dynamic culture that values integrity continuous improvement and building a company on solid foundations. Each team member is carefully selected for their exceptional talent and motivation embodying both brilliance and humility.
About the role:
This position focuses on onboarding and training new clients ensuring optimal use of the Geomiq platform and nurturing growth potential. It combines aspects of sales account management and customer success to ensure client satisfaction and business growth. Youll also act as the customers advocate within the organization.
Main responsibilities:
- Run tailored customer demos and training sessions to maximise our customers platform usage & adoption
- Record compelling video training topics to send to compliment customer training sessions
- Be involved in customer lifecycle emails to keep customers informed of product enhancements
- Identify customers that have growth potential identify these growth opportunities and hand these companies to our account managers to expand
- Be responsible for a selection of maintenance accounts and provide a great experience to these customers to protect the revenue
- Become a platform expert through exceptional product and market knowledge
- Communicate with internal stakeholders such as Account Managers Account Executives Customer Success
- Act as the main point of contact between your accounts and internal teams feeding in the voice of the customer.
- Negotiate contracts and payment terms with accounts.
Experience Required:
- Bachelors degree or 1 to3 years of sales experience
- Proven track record in managing and building client relationships or account management.
- Sales experience preferably within the manufacturing industry or a related sector.
- Handson experience conducting customer demos or training sessions to showcase product benefits.
- Strong communication skills via phone and email
- Proven creative problemsolving approach and strong analytical skills
- Familiarity with Customer Relationship Management (CRM) tools like HubSpot Salesforce or Zoho.
- General techsavviness with the ability to learn and adapt to new tools and systems quickly.
Desired experience:
- B2B B2C or B2B2C Sales experience
- Degree in Mechanical Engineering or similar
Benefits:
- Competitive Salary: We offer pay that reflects your skills and the value you bring.
- Stocked Kitchen: Enjoy snacks fresh fruit and drinks all day.
- 23 Days Annual Leave: Recharge with 23 days off plus bank holidays.
- Birthday Off: Take an extra day to celebrate your birthday.
- Christmas Shutdown: Relax over the holidays with companywide time off.
- PetFriendly Office: Bring your dog to our petfriendly workspace.
- Team Events: Connect with colleagues through monthly teambuilding activities.
- Career Growth: Benefit from our focus on internal promotions and development.
- Cycle to Work Scheme: Save on commuting reduce emissions and stay active.
- Expanding Perks: Look forward to more benefits as we grow
Employment Type
Full Time
