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You will be updated with latest job alerts via emailCBT is hiring : Customer Support
Location : Romania .
Language : Croatian C1English Intermediate
The information in this job description is designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Summary of Primary Job Responsibilities: (may perform other duties as requested not specifically addressed in this document)
Our client is a Chinese ultralowcost shopping app that launched in the US last September and has expanded into the UK. It has been compared to other discount ecommerce sites which also sell a wide range of items at incredibly low prices.
Typical Qualifications: (education experience knowledge skills and abilities typically needed to perform this job)
Education (if beyond High School or equivalent):
Languages proficiency
Experience Target (in this job or a related function/field):
Skills Knowledge and Abilities: (identify essential skills required and identify additional skills that enable success in performing this job)
Other: (if appropriate list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above)
Essential Functions: (describe job responsibilities necessary to achieve the positions purpose)
IMPORTANCE
ESSENTIAL FUNCTIONS AND DUTIES
TOTAL JOB % (APPROXIMATE)
1
Ensure the delivery of a quality experience on each and every transaction;
Ensure that all reviews are recognized recorded confirmed and solved effectively;
70%
2
Supply highquality service in accordance with given processes and procedures;
Consistently utilize scripts Knowledge Center tools and Hot News according to call center and client procedures.
10%
3
Ensure that adherence to required shift schedules is observed at all times;
Attend all required campaign training (new program and updates).
10%
Other Functions: (describe job responsibilities important to the job but not necessary to achieving the positions purpose)
IMPORTANCE
ESSENTIAL FUNCTIONS AND DUTIES
TOTAL JOB % (APPROXIMATE)
1
Take personal responsibility to understand and comply with all company and client security requirements and policies
5%
2
Know and observe all regulations with regard to execution trade and competition as well as all health and security responsibilities
5%
Decision Making Authority: (describe the authority permitted by the job by indicating examples that illustrate the types of independent decisions expected by the incumbent and the types of decisions expected to be recommended)
INDEPENDENT DECISIONS EXPECTED
RECOMMENDATIONS EXPECTED
Working Conditions: (describe the environment in which the position will be working (e.g. normal office environment)
Full Time