Senior Manager Client Optimization - Experian Health

At Experian Health our employees can shape more than products they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management identity management patient engagement and care management for hospitals physician groups labs pharmacies and other riskbearing entities.

Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better for all of us.

You will report to the Client Organization and focus on maximizing client satisfaction and value by strategically analyzing client data identifying areas for improvement and implementing initiatives to optimize the client success process.

Youll have opportunity to be responsible for:

• Strategic Planning Develop and execute comprehensive strategies to improve client retention engagement and expansion by identifying key metrics and success factors
• Data Analysis Leverage customer data to identify trends pain points and opportunities for optimization providing actionable insights to the Client Success team
• Customer Relationship Management Build strong relationships with clients proactively addressing concerns and identifying potential upselling or crossselling opportunities
• Process Improvement Identify and implement process improvements within the client success function to streamline operations and enhance efficiency
• Performance Monitoring Track client success metrics identifying areas for improvement and reporting on progress to senior management
• Collaboration Work closely with other departments like sales marketing and product development to ensure seamless customer experience

Qualifications :

25%50% travel

• Bachelors degree
• 15 years experience in revenue cycle with emphasis on Patient Access within the healthcare industry required
• Provider based background required
• Healthcare Project Management or Consulting experience
• Healthcare Revenue Cycle Product Management experience
• 7 years experience with Salesforce and with Atlassian products Jira (specifically Project Admin expertise) and Confluence experience
• HFMA and CRCR

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote
• Flexible time off including volunteer time off vacation sick and 12paid holidays

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LIRemote

Remote Work :

Yes

Employment Type :

Fulltime