Client Success Manager - Experian Health - Remote
Client Success Manager - Experian Health - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
At Experian Health our employees can shape more than products they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management identity management patient engagement and care management for hospitals physician groups labs pharmacies and other riskbearing entities.
The Client Success Manager (CSM) partners with the Support and Optimization teams to ensure the best client experience for assigned clients.
You will report to the Client Organization and partner with both our Client Executive on the Experian Health Sales team regarding the expansion of the products and with the Relationship Manager to build and maintain trusting relationships with our customers.
You will deeply understand our Experian Health product capabilities and providing consultative guidance and support to clients throughout their life cycle.
Youll have the opportunity to:
- Quickly acclimate and understand the clients implementation to facilitate updates additions and fixes to client setup
- Partner with Customer Support Optimization Product and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
- Evaluate customer utilization of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experience
- Develop expertise in Contract Manager andsClaim Scrubber product suite
- Partner with Relationship Manager on Quarterly Business Reviews showcasing client successes and ROI for Contract Manager and Claim Scrubber Products
- Responsible for extensive comprehension of the SOW (Statement of Work) to guide clients as they transition from Implementation into the PostGo live world
Qualifications :
- 5 years experience in healthcare IT industry and healthcare revenue cycle required
- 3 years Payer Contract experience
- 2 years experience with Experian Healths Contract Manager (hospital) and Claim Scrubber (preclaim editing) knowledge
- 2 years Salesforce or a similar CRM expertise
- Occasional travel (20%25%) to client sites required
- Bachelors degree
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote
- Flexible time off including volunteer time off vacation sick and 12paid holidays
Additional Information :
Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
