Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
What youll be doing:
- Owning your own portfolio of mostly lowtouch accounts of which the majority will be based in the Netherlands/Belgium;
- Managing a portfolio at scale;
- Having a deep understanding of your customers business & ecommerce goals and strategy;
- Preventing and decreasing churn by taking actions on identified risks;
- Securing contract renewals;
- Identifying and closing upsell opportunities;
- Advising your customers on how Sana can help them achieve their ecommerce objectives;
- Optimising NRR results.
Qualifications :
What youll bring:
- At least a bachelors or similar degree;
- At least 5 years of relevant commercial business experience working with (SaaS) B2B software with at least 13 years in a Customer Success Manager role;
- Strong data analytics and communication skills;
- Creativity and tech savviness;
- Fluency in English is a must and proficiency in Dutch/German is nice to have;
- A valid drivers license (preferred).
Who we are:
So what does it mean to be a part of the Sana Commerce team
At Sana Commerce our values guide how we work collaborate and drive success.
- Champions of Our League. We deliver lasting success balancing quick wins and longterm value.
We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role we bring value every day helping our customers and partners succeed. - Supercharge Our Customers. Were revolutionizing B2B commerce together helping our customers to lead and succeed.
Our customers are at the heart of everything we do. We go beyond solutions providing the tools and support they need to grow. - Determined to Grow. We embrace challenges growing and raising the bar for ourselves and our industry.
We take on challenges seek feedback and keep learning. Every setback is a chance to improve and move forward. - Bold Together. We dare to be bold because we have each others back.
We collaborate across teams and time zones challenge the status quo and support each other to achieve the best outcomes.
Job descriptions can be tough to interpret. Even if you may not tick all the boxes please explain your motivation for the role of Customer Success Manager in a cover letter we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
