Applications Processing Associate- Full Time Temporary
Applications Processing Associate- Full Time Temporary
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Key data from application images into applicable system.
- Accurately processes applications and determine eligibility by reviewing documentation and accurate calculations when applicable in accordance with established guidelines.
- Reviews appeals and provides determination resolution.
- Research suspended/onhold application errors.
- Initiate external contact by telephone to customers for clarification on application information.
- Followup with second call if necessary.
- Identify and report any suspected fraudulent activity or red flags within application and ensure each are appropriately addressed prior to final approval.
- Special projects as assigned by management.
Qualifications :
Our most successful candidates will have:
High school diploma or GED
Minimum of 4 CXC subjects.
Ability to type 30 words per minute.
Ability to process a minimum of 50 units per day. Microsoft Windows and Internetbased applications experience required.
Demonstrated ability to perform at a high level to support our high volume of inbound calls Excellent verbal and written communication skills; proficient reading skills required Multitasking skills showcased through the use of several applications; experience working with CRM applications preferred Basic PC keyboarding skills; basic Microsoft Office (Outlook Word Excel) experience required Prior customer service experience preferred
Additional Information :
All your information will be kept confidential according to EEO guidelines.
As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
