Customer Service Coordinator
Customer Service Coordinator
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1 Vacancy
Job Description
FAN EXPO HQ
FAN EXPO HQ is the largest popculture event producer in world. Our mission is to deliver the ultimate fan experience through our growing portfolio of events which includes MEGACON Orlando FAN EXPO Dallas FAN EXPO Boston FAN EXPO Denver FAN EXPO San Francisco FAN EXPO Canada Calgary Comics & Entertainment Expo FAN EXPO Vancouver FAN EXPO Chicago FAN EXPO New Orleans FAN EXPO Philadelphia FAN EXPO Cleveland FAN EXPO Portland VidCon and more.
FAN EXPO HQ is a division of Informa the worlds leading events company and together we create opportunities for fans to explore and celebrate all things popculture through operational excellence fandom expertise and outofthisworld content.
Ready to embark on a new and exciting adventure Read on.
As a Customer Service Coordinator youll be the hero making sure our fans have nextlevel experiences. This remote gig lets you work from home but when the show calls youll be onsite in the action making the magic happen at select events throughout the year. Plus youll provide remote support for other epic shows when needed.
Were looking for a dedicated U.S.based team player whos ready to bring the energy solve problems like a pro and keep the fandom hype alive. Sound like you Lets do this.
Job Description
As a Customer Service Coordinator you will play a vital role in ensuring our attendees have exceptional experiences. This remote position offers the flexibility of working from home while requiring onsite presence at select events throughout the year. Additionally you will provide remote support for various events as needed. We are seeking a dedicated individual based in the United States who is ready to contribute to our dynamic team.
Key Responsibilities
- Deliver outstanding service via email and inperson interactions to provide the ultimate fan experience.
- Be prepared to travel to see our shows in action and provide onsite customer service as needed.
- Collaborate closely with the Operations and Marketing Departments to resolve customer and ticketing issues.
- Work with the Marketing team and ticket platform provider to identify and implement enhancements and new initiatives to improve the fan experience.
- Provide appropriate solutions and alternatives within time limits ensuring followup and escalation when necessary.
- Assist with the placement of orders refunds upgrades or exchanges.
- Manage a large volume of incoming emails and advise on company/show information.
- Offer assistance and propose options for accessibility requests.
- Keep accurate records of customer interactions and file necessary documents.
- Follow communication procedures guidelines and policies.
- Compile reports on overall customer satisfaction ticketing and other relevant areas as required.
- Assist with admission ticket builds and Will Call requests.
- Support the RFID badge ordering and fulfillment process.
- Bring new ideas problemsolve and support the execution of initiatives to enhance our evolving shows across the portfolio.
- Continuously contribute to the ongoing improvement of the overall FAN EXPO experience.
- Other duties as required.
Qualifications :
Requirements
- Proven experience in a customer service role preferably within the events industry.
- Strong communication skills both written and verbal.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel and be onsite at select events throughout the year.
- Proficient in using customer service software and other relevant tools such as Zendesk Word and Excel.
- Exceptional problemsolving skills and attention to detail.
- Positive attitude strong work ethic and team player.
- Located in the United States.
Additional Information :
Why work at Informa
We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and we support a range of working patterns
- Great community: a welcoming culture with inperson and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and ondemand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
- Recognition for great work with global awards and kudos programs
- As an international company the chance to collaborate with teams around the world
- The salary range for this opportunity is between $45000 $50000 per anum
- This posting will expire on 03/14
Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.
At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
