Customer Service Coordinator
Customer Service Coordinator
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Job Description
Were looking for a Customer Service Coordinator to join our Distribution Customer Services team
Hybrid four days in the office and one day from home.
About Sikas Direct Customer Services Team
The customer experience function strives to deliver an exceptional Customer Experience aligned with Sikas principles and values which exceeds the needs / expectations of our external customers and Business Units to drive Customer loyalty. As part of the wider CX customer experience team youll provide outstanding service whilst creating relationships with the wider Customer Services team across Preston Wishaw & Leeds.
Purpose of the Role
This role specifically sits within the Distribution Customer Services Team who ensure all customer queries and orders are managed effectively keeping the customer informed delivering professional friendly and efficient customer service in line with our Customer Promise.
Day to Day
- Order Processing Processing orders accurately with appropriate charges.
- Ongoing order book management using system reports ensuring daily checks are carried out to proactively manage open orders.
- Manage Customer expectations in a proactive manner via telephone/email.
- Ensure customer queries/concerns/complaints are logged in the relevant databases.
- Ensuring correct procedures are followed and databases are maintained when carrying out your function to minimise risk of error and subsequent loss of revenue to the business.
- Maintain the Companys standards of presentation image and efficiency when dealing with the Companys customers either whilst on the phone email or face to face.
Whats In it for You
The Rewards:
You will be rewarded with a competitive salary and a sweep of great benefits. We pride ourselves on our total reward package:
- Holiday 25 days rising to 28 days with service plus bank holidays
- A company pension contribution of up to 10%
- Private healthcare for you with option to add family.
- Group life cover at 6x your annual salary
- Global Income Protection (PHI)
- Enhanced maternity and paternity pay
- Staff discount platform & Cycle to Work scheme.
- Dedicated Service Awards for reaching key milestones.
- Selected discounted Sika products.
The Support:
A full induction programme is provided on day 1 which supports your enrolment into Sika and the wider Customer Service team. Expect to receive overviews from a range of departments that are critical to the success in this role as well as on the job / system specific training with ongoing support from our experienced Customer Services team.
You will be supported by the Customer Services Manager and will work alongside current Customer Service Coordinators and Team Leaders within the wider team.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
