Customer Service Coordinator
Customer Service Coordinator
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Job Description
The role requires customer cold calling and ability to multitask work at a fast pace and execute actions with a high degree of accuracy. Able to execute the task independently.
Project period 1 year
Responsibilities and Outcomes:
Handle Quotation database from active pipeline system and understand the status via phone and email.
Liase with Sales team to gather details on opportunities status and update same in CRM system
Register /monitor daily task on the system and ensure the completion of task with minimal supervision
Provide telephone support to the department passing on messages or transferring calls as appropriate
Maintain email inbox for all queries. To redirect emails to other departments/offices where required
Ensure departmental KPI performance reports completed on daily and weekly basis
Ensure all relevant documents are saved in respective database/ platform in timely manner.
Qualifications :
Proficient in customer handling via calls with administrative system experience
Engineering or Bachelor Graduate qualification with 23 yrs experience
Strong interpersonal and communication skills analytical thinking & willingness to learn
Use of CRM Systems (Windows CE / AX / ERP etc)
Proficient in MS programs (word excel PowerPoint)
Selforganized and selfmotivated
Ability to complete work with a limited degree of supervision
Additional Information :
Cultural sensitivity and awareness with the ability to work effectively across borders & diverse cultures.
Integrity and professionalism with a commitment to upholding ethical standards and company values.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
