Customer Success Associate
Customer Success Associate
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Success Associate (CSA) will be responsible for managing renewals and atrisk situations of an assigned set of accounts.
- Drive the postsales journey for assigned accounts from product adoption expansion advocacy and ultimately renewal
- Manage a highvolume book of business supporting > 250 accounts (Accounts between 10K30K)
- Process renewals within SFDC and assist customers with addon services products and changes to their subscriptions
- Ensure Price Increase targets are met
- Manage At Risk situations and collaborate closely with other internal teams to support customer requests issues and feedback
- Manage inbound customer inquiries relating to their account
- Present value of Revalize products with customers effectively managing objections to mitigate churn via email and phone.
- Support customer nurture activities and campaigns in partnership with Marketing
- Reply to customer survey responses & recommend the appropriate department to take action
- Identify additional opportunities to drive upsells crosssells and collaborate with Sales to deliver on account growth goals
Qualifications :
- 12 years of experience in Customer Success Account Management or relevant customerfacing role
- 1 years of Software experience a plus
- Bachelor Degree preferred
- Experience managing renewal and negotiation conversations
- Professional presence with ability to listen to understand and present to customers via email and phone.
- Ability to understand customers business needs and how those connect back to product value
- Strong verbal and written communication skills with a passion for delivering an excellent customer experience
- Proactive problem solver with experience developing creative solutions for customers and the business
Additional Information :
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
