Customer Success Associate
Customer Success Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In the role of Customer Success Associate the following exciting tasks await you with us:
Managing the postsales journey of a selected customer group from product launch to expansion and support to contract extension
Proactively addressing the customer group to strengthen product understanding and loyalty
Creating meaningful product presentations
Processing customer inquiries and obtaining feedback
Close collaboration with other teams e.g. support finance content services marketing and product
Identifying additional up and crossselling opportunities
Qualifications :
You enrich our team with:
Strong written and oral knowledge of both German and English (B2 C1 C2 level)
13 years of experience in customer success management account management or comparable experience with a high proportion of customer contact
Your professional demeanor and the ability to actively listen to and understand customers
Smart negotiation skills and good presentation skills
Your independent working style and high problemsolving orientation
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
