Customer Service Representative English Speaking
Customer Service Representative English Speaking
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Salary Not Disclosed
1 Vacancy
Job Description
Support. Secure. Simplify. Elevate Customer Experience in Crypto
Crypto never sleeps and neither does innovation. Our client is the driving force behind the world s top blockchain ecosystem reshaping how money moves across borders. With a culture that champions bold ideas rapid growth and teamwork they empower talent to challenge the status quo. Step into a future where digital finance meets limitless career potential.
Job Description
As a Customer Service Representative (English Speaking) you will provide toptier support across email and live chat ensuring customer satisfaction. You ll handle inquiries resolve concerns and troubleshoot account issues with professionalism. Your role involves delivering accurate information assisting with cryptocurrency transactions and collaborating with internal teams to enhance the overall customer experience.
Job Overview
Shift: Shifting
Work Setup: Permanent Work From Home (Vietnam)
- Respond promptly and effectively to customer inquiries via email live chat and phone.
- Assist customers with accountrelated issues technical troubleshooting and general inquiries about cryptocurrency products and services.
- Provide accurate and helpful information regarding cryptocurrency trading security measures and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions while adhering to established service protocols and guidelines.
- Consistently strive to exceed performance targets and contribute to the overall success of the customer service team.
Requirements
The Qualifications We Seek
- Bachelors degree or higher in a relevant field.
- Minimum of 1 year of experience in customer service preferably in finance or ecommerce.
- Bilingual proficiency in English and Vietnamese is required.
- Strong integrity attention to detail and a high sense of responsibility.
- Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and concisely.
- Proven ability to thrive in a fastpaced environment and handle pressure professionally.
- Flexible availability to work various shifts including nights and weekends as required.
- Genuine passion for customer service and a positive attitude toward the cryptocurrency industry.
- Personal or professional experience with cryptocurrency is highly desirable.
Benefits
Exciting Perks Await!
- Standard Government benefits
- Work from home arrangement
- 20 days annual leave
- Career growth opportunities
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
Welcome to Emapta!
Take part in a journey of professional fulfillment with Emapta where career aspirations meet the vibrant spirit of Vietnam. Join a community that embraces the essence of togetherness fostering excellence through shared camaraderie.
In the heart of Vietnam Emapta brings forth a vision that transcends borders. With over 800 global partners favoring the creation of remote jobs we are committed to helping you and countless others realize your full potential without the necessity to venture overseas. Your dreams are our mission and together well create a legacy of success right here in Vietnam.
#EmaptaExperience #EmaptaEra
The Qualifications We Seek Bachelor's degree or higher in a relevant field. Minimum of 1 year of experience in customer service, preferably in finance or e-commerce. Bilingual proficiency in English and Vietnamese is required. Strong integrity, attention to detail, and a high sense of responsibility. Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and concisely. Proven ability to thrive in a fast-paced environment and handle pressure professionally. Flexible availability to work various shifts, including nights and weekends, as required. Genuine passion for customer service and a positive attitude toward the cryptocurrency industry. Personal or professional experience with cryptocurrency is highly desirable.
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
