Customer Service Representative English Speaking
Customer Service Representative English Speaking
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1 Vacancy
Job Description
Soar Globally in the World of Blockchain: Elevate Your Customer Service Career Today!
At the forefront of the global blockchain ecosystem stands our client whose comprehensive product suite includes the largest digital asset exchange. With a mission to become the infrastructure provider for the crypto industrys future they are committed to harnessing Web3 technology for positive impact. As a nonprofit organization our client is deeply devoted to empowering and protecting users in a digitally connected world. Since their inception user protection has been their top priority leading them to implement cuttingedge security measures and strict data privacy controls across their ecosystem. Joining our clients team presents an exciting opportunity to contribute to the forefront of the crypto industry shaping a safer and more prosperous digital landscape for all.
- Bachelors degree or above in a relevant field.
- Minimum of 1 year of experience in customer service preferably in finance or ecommerce.
- Demonstrated integrity attention to detail and a strong sense of responsibility.
- Excellent communication skills both written and verbal with the ability to articulate complex concepts clearly and concisely.
- Proven ability to thrive in a fastpaced environment and handle pressure with professionalism and composure.
- Flexible availability to work various shifts including nights and weekends as needed.
- Genuine passion for the customer service industry and a positive attitude toward the crypto industry.
- Personal or professional experience with cryptocurrency is highly desirable.
- Bilingual proficiency in English and Vietnamese.
Discover the thrilling prospects that await you
- Respond promptly and effectively to customer inquiries via various communication channels including email live chat and phone.
- Assist customers with accountrelated issues technical troubleshooting and general inquiries about Binances products and services.
- Provide accurate and helpful information to customers regarding cryptocurrency trading security measures and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
- Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.
Why embark on a journey with us
- Remote/Work from Home
- Career growth opportunities
- Diverse and supportive work environment
- Upskilling: Emapta Academy
Who are we
At Emapta we believe in building careers that resonate with passion purpose and the vibrant spirit of Vietnam. Our diverse roster of over 700 international clients spans various industries offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade we have helped companies adapt to everchanging market needs by providing access to a wide range of talent office solutions and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Vietnam.
Emapta is more than just a company; its a tightknit community that values the unique blend of professionalism and Vietnamese warmth. Ou organization embodies a culture that encourages innovation collaboration and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.
Be part of Emaptas story a story that values diversity celebrates success and embraces the colorful culture of Vietnam.
#EmaptaExperience
Employment Type
Full Time
