Front Office Manager
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You will oversee the daytoday operations of the Front Office maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members facilities sales and costs to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
Planning and Organising:
- Assist the preparation of the Front Office team budget.
- Plan and implement training plans for all Front Office employees. Conduct regular Team Member training and monitor its success. This will involve training in both IT systems and guestservice procedures.
- Maintain full knowledge of the Property Management and Call Centre computer systems.
Operations
- Supervise the functioning of all departmental employees and facilities.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.
- Ensure that all Standard Operating Procedures are being adhered to by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
- Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
- Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping room service and guest relations where necessary to complete the action.
- Develop and maintain a motivational working environment within the department.
- Provide coaching and counseling support and guidance to the Team Members as required.
- Ensure Team Members are uptodate with current information and data of the hotel products and services including room types rates features and facilities food and beverage outlets & promotions spa and health club and other services and facilities.
- Conduct regular room and floor inspections to ensure quality standards complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
- Provide assistance to local representatives of tour operators and travel agencies.
Qualifications :
- College degree in hotel management or related field
- Previous experience in a Front Office management role
- Strong commercial/business acumen
- Passion for leadership
- Excellent communication skills
- Fluent in English and any additional language is an advantage.
- A friendly outgoing behavior able to involve and support operation.
- Has strong decisionmaking abilities and able to work in long hours.
Additional Information :
- A dynamic work culture in the most beautiful environment
- Competitive Compensation & Benefits Package
- The opportunity to be part of our successful Brands in the Maldives
- Great career development and opportunities with Minor Hotels
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
