FRONT OFFICE MANAGER
FRONT OFFICE MANAGER
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Job Description
FRONT OFFICE MANAGER Opening of Swisstel Marianske Lazne
Start date: May 15 2025
Swisstel Marianske Lazne brings a top hotel concept to the Czech Republic combining Swiss precision with exceptional hospitality. We are proud that our hotel is the first and only one in the Czech Republic under the prestigious Swisstel brand and we are looking for an experienced Front Office Manager who will lead the reception team and become the face of our reception.
In September we are opening a premium hotel with 125 rooms and suites where the Front Office team will ensure firstclass guest care from arrival to departure. The hotel will also include the 105 Dining Lounge The Bohemian Bar our SwissCaf and the rooftop terrace Pod Oblaky Lifestyle Lounge. Additionally the hotel will feature three conference rooms and a meeting room. Another highlight of the hotel will be the Purovel Spa & Sport which will combine Swiss precision with the spa tradition of Marianske Lazne.
This unique opportunity combines the international renown of Swisstel with the history of the spa town. We are looking for a leader who will ensure the smooth operation of the reception set the highest service standards and create a perfect first impression for our guests.
What Will Be Responsibilites
- Leadership and organization of the team
Responsibility for the effective management of the reception team
Recruitment training and development of employees to achieve the highest level of service.
Setting and controlling work procedures to ensure the smooth operation of the reception.
Motivating the team to provide excellent customer service.
- Ensuring the smooth operation of the reception
Organizing shifts and ensuring optimal coverage of operations.
Direct contact with guests handling requests special wishes and any complaints.
Checking reservations and correctly entering data into the hotel system.
Cooperation with other hotel departments (Housekeeping Sales & Marketing) to ensure a perfect guest experience.
- Quality of service and VIP care
Ensuring toplevel customer service.
Personal approach to VIP guests and regular clientele.
Monitoring guest satisfaction and actively improving services.
Supporting sales activities and presenting hotel services to guests; be the hotel ALL ambassador
- Administration and financial management
Control of accounting and financial operations at the reception (payments invoicing refunds)
Monitoring and optimizing occupancy and average room rates.
Analysing department performance reporting and preparing strategic recommendations.
Ensuring compliance with hotel standards and internal processes.
Become part of a hotel that will set new standards in Czech hospitality. Send us your resume and join the team that is shaping the future of luxury accommodation in Marianske Lazne!
Qualifications :
WHO ARE WE LOOKING FOR Ideal candidate:
- Do you have a university degree in hospitality or equivalent experience
- Do you speak Czech German and English (another language is an advantage)
- Advantage: Do you have at least 2 years of experience in a similar position in a premium/luxury hotel
- Are you a strong leader and organizer Do you have natural authority excellent communication skills and can you motivate a team to provide firstclass service Can you effectively manage the reception and ensure the smooth operation of the hotel
- Are you a customeroriented professional Do you handle hotel systems (ideally OPERA Cloud) understand the financial operations of the reception and can you analyse occupancy Are you also flexible stressresistant and always ready to provide guests with an exceptional experience
If you answered YES then this position is for you! Send us your resume and become part of our team!
Additional Information :
WHAT CAN WE OFFER YOU Why Swisstel Marianske Lazne
- Unique project the first and only Swisstel in the Czech Republic.
- Attractive salary and benefits.
- Part of the global Accor network career growth opportunities.
- Premium work environment in a newly opened luxury hotel.
- Emphasis on personal and professional development.
- Being part of the creation of Swisstel is truly exceptional.
Become part of a hotel that will set new standards in Czech hospitality. Send us your resume in English and join the team that is shaping the future of luxury accommodation in Marianske Lazne!
We look forward to your application!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
