PROFESSIONAL INTERN SUPPORT ENGINEER
PROFESSIONAL INTERN SUPPORT ENGINEER
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Job Description
About us
MBOA DIGITAL is at the forefront of harnessing African tech talent connecting skilled professionals with international tech markets. We are made up of vibrant teams that are passionately creating cuttingedge technology solutions for large businesses in Europe and Oceania.
Our Service Desk offers Support and Optimization services to a modern Digital Transport Infrastructure serving over 100 million customers annually. A Modern Child Care Hospital that serves over 144000 persons annually a delivery company delivering over 78 million parcels packages and mail for businesses and consumers annually.
Our core values Greatness Initiative and CustomerCentricity are the essence of our daily operations and strategic decisions.
Role brief
We are looking for an IT Software and Infrastructure Support Intern to join a dynamic team to assist in managing daily IT systems operations and providing technical support to internal users and clients. The ideal candidate will help resolve customer problems complaints and requests.
The ideal candidate is keen to learn and can navigate the politics of complex multisupplier environments and is prepared to go the extra mile to satisfy the customer.
Responsibilities
Provide firstlevel technical support to users (diagnosis issue resolution).
Install configure and maintain software and IT systems.
Monitor server performance and network infrastructures.
Document technical issue resolution procedures.
Contribute to the continuous improvement of existing systems.
Collaborate with development and system administration teams.
Coming up with new ideas and solutions to improve existing processes.
Requirements
Requirements
Bachelors degree in computer science or information technology and/or relevant certifications
Minimum 06 months working experience
Ability to work in a team and communicate effectively.
Communication skills to interact clearly and professionally with customers and other stakeholders through different channels using spoken and written English are appreciated.
Attention to detail and ability to identify potential problems.
Knowledge of task and ticket management tools is a plus.
Benefits
Practical formative experience in a fastgrowing company.
The opportunity to work on real projects with a talented team.
Coaching and mentoring from experienced professionals.
A competitive internship allowance.
Continuous learning opportunities and career development
Possibility of being retained as an employee after the internship period depending on the results obtained during the internship
Great place to work
The internship is for a period of 6 months renewable once if both parties agree.
Employment Type
Full Time
