Client Support Professional
Client Support Professional
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
About the Client
Established in 1898 and headquartered in Raleigh North Carolina the client is a provider of a range of financial services to individuals businesses professionals and the medical community. The client serves customers through a network of branch offices telephone banking online banking and ATMs. They have also recently merged with CIT Group Inc.
What to Expect
On a daily basis for the Program:
- Serve as an initial point of contact on banking inquiries and concerns.
- Provide support for existing and prospective clients via inbound telephone calls.
- Resolve concerns on retail commercial and online banking as well as bankcard fraud forgery ID theft policy and procedural questions.
- Identify crosssell opportunities and make referrals as appropriate.
- Provide accurate confidential client service through bankcards business online banking or general servicing knowledge.
Requirements
Capabilities of Top Performing Service Partners for this Program
- Outstanding Prioritization skills
- Display patience and empathy
- Skilled and efficient in writing and verbal communication
- Provide knowledgeable friendly and eloquent customer service
Benefits
Affordable PPO Healthcare and Dental Options Available
- Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience
Education
High School Diploma or Equivalent
Employment Type
Full Time
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