Customer Care Support Specialist
Customer Care Support Specialist
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Job Description
Applications should be sent in English
Believe is seeking a passionate Customer Care & Support Specialist based in Milan. You will be the main point of contact for our Italian customers (Labels & Artists) handling their requests and ensuring smooth operations in content delivery royalties and copyright issues while maintaining high levels of customer satisfaction.
Main Roles and Responsibilities:
- Resolve issues related to content delivery royalties reporting and copyright ensuring compliance with SLAs.
- Maintain high levels of satisfaction by providing timely and efficient support.
- Onboard and train Artists and Labels on Believes tools ensuring effective use of the platform.
- Contribute to the Support knowledge base to promote client autonomy and improve internal processes.
- Communicate regularly with Sales teams to align on customers needs and feedback.
- Collaborate with Finance Content Product and Contracts & Rights teams to address operational and technical challenges.
- Monitor and escalate feedback and issues as needed to ensure timely resolution.
Qualifications :
- Minimum 2 years of experience in online customer service.
- Excellent communication skills with a focus on care respect and empathy.
- Strong problemsolving abilities.
- Good product knowledge.
- Passionate about technology.
- Experience with Salesforce & JIRA is a plus.
- Fluent in Italian and English.
- Proficient in Microsoft Office (Excel Word etc.).
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks effectively.
- Familiarity with the music industry and digital platforms is an advantage.
Applications should be sent in English
Join us at Believe to support and empower artists and labels in Italy.
Additional Information :
SET THE TONE WITH US
Working at Believe means having individual and collective impact in a fastgrowing company!
At all stages of their careers Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us with daily opportunities to connect with our colleagues all over the world.
We have two hearts at Believe our People and our Artists.
We believe in THE POWER OF OUR PEOPLE who grow every day to develop their potential We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
Tailormade training and coaching program
Remote working policy
A wellbeing program
Additional health insurance
Access to Eutelmed a digital mental health and wellbeing platform that allows you to speak with an experienced psychologist
Supplementary pension plan
Ticket meal (7 per day)
SING IN HARMONY
Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity Equity & Inclusion (DEI) wellbeing and the planet.
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community regardless of age disability gender race religion and sexual orientation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
