Customer Researcher South America

• A unique opportunity to help shape our customer research function defining methodologies tools and processes

• Freedom to shape our research approach working across deep user interviews to paint a holistic picture of our customer

• You will make a direct impact on product development and business strategy your research will inform key decisions across the company not just isolated UX tweaks

Your purpose in our mission

Weve raised $17.8 million in Series A funding led by Google Ventures and joined by Khosla Ventures. They believe in our vision that the law should be accessible to everyone and this is where your skills willdirectly shape customer experience in a company thats growing quickly

Your manager and team

Our org structure is made up of pods with distinct areas of focus to keep us all working on the most impactful things for our customers all of the time. Some of our team members work across multiple pods. Our structure was conceived with impact autonomy and velocity in mind and wed love to share more with you throughout our interview process. Your manager Rafie Faruq our CoFounder & CEOwill develop your skills and enable you to deliver on the pod mission.

This is what youll be doing

As a Customer Researcher at Genie AI youll be joining us in a dynamic stage of our growth so youll face lots of different challenges. Doing User Researchfor an AI product is a fascinating challenge so be prepared to adapt your skillset! Below is what we need you to do its up to you on the how:

Qualitative User Research & Insights:

• Conduct user interviews and research sessions particularly with US timezone customers to gather indepth qualitative insights

• Tag label and synthesise research findings transforming them into clear actionable recommendations for Product Growth and Leadership teams

• Present research in digestible formats (e.g. written reports presentations) to drive product decisions and business strategy

• Apply a variety of research methods as needed balancing speed and rigour depending on the business context

• Strategy:

• Help lead and shape the user research strategy defining how when and why research is conducted while Product Managers drive the what

• Help establish research processes and best practices ensuring insights are embedded into product and gotomarket decisions across teams

• Help maintain user personas ensuring they accurately reflect customer segments and needs and support gotomarket (GTM) strategy development in collaboration with Growth Product Marketing and Sales

• Crossfunctional collaboration:

• Work closely with Product Growth Marketing and Sales to ensure research drives both product development and commercial success

• Contribute researchbacked perspectives to strategic company meetings influencing key decisions and helping shape company direction

This is how well set you up for success and the outcomes we expect from you

Over your first 90 days you can expect us to help point you in the right direction to set you up for success. During the interview process we can talk you through a high level overview of your 90 day plan.

By the end of your first three months we expect you to be:

• Month 1: Develop fluency with our key customer research tools and conduct a gap analysis of any missing infrastructure. Begin engaging directly with users and immerse deeply in customer understanding to synthesise and present actionable insights

• Month 2: Help develop and implement a scalable customer research strategy and process enabling PMs Designers and other stakeholders to consistently generate insights that inform and inspire product and business decisions

• Month 3: Establish a clear collaborative role within a crossfunctional team (including PMs Designers and Growth) contributing to a customerfirst highperformance culture while demonstrating strong business acumen and delivering impactful qualitative research insights

Well continually develop and measure success on the below criteria:

• Number of customer insights per month

• Level of knowledge of entire team about our customers

• Are we building highly impactful features

We are a start up in an exceptionally dynamic stage of our growth. We are a customer and employee led organisation. What this means is that we adapt to our customers needs and the problems were solving today could be very different in six months or even by the end of this recruitment process. We also listen to our team as we empower you to have full autonomy of your role youre the expert. You should expect to work with us on how your role develops grows and changes throughout your time at Genie.

It can be tough here because

• We dont structure your work for you. We give you the what and you come up with the how

• We dont try to get things perfect the first time. We get things to good enough and then we continuously iterate

• This role sits between numerous stakeholders so it can be challenging to effectively manage expectations

But we think youll love

• Collaborating closely with diverse teams to shape impactful solutions and drive product success

• Exposure to a wide variety of cutting edge platforms and AI

• Full autonomy to drive new better process for Genie AI

The skills you need to succeed in this role

• Qualitative Research: Strong understanding of unbiased interview techniques and best practices for user research

• Bundles of empathy

• Well developed presentation skills

(Dont worry about ticking every single box on the list to be considered for this role.)

Unleash your magic: our interview process

• Step 1: Meet our Talent Acquisition Lead Char to assess your motivations and baseline skills

• Step 2: Complete our take home task

• Step 3: Technical interview with Nitish Mutha (our CoFounder & CTO) and Rafie Faruq (our CoFounder & CEO)

• Step 4: Culture interview with Rose DentSpargo (our Lead Product Designer) and Alex Denne (our Head of Marketing)

We cant wait to meet you! Bring your authentic self and get ready to explore our culture team events and big mission. Were excited to discover what makes you and us unique.

Our benefits

Heres just some of the benefits you can look forward to when you enter the Genies lamp:

• Generous Stock Options: We want all our genies to share in our success

• Private healthcare: To help keep you fit as a fiddle

• Fully Remote Working: Work from anywhere your heart desires

• Unlimited book budget: Dive into an unlimited budget for business law or technology books

• Home Office Setup: Equip your home office with the best a topoftherange laptop monitor wireless keyboard mouse and a comfortable office chair. Your workspace will be as splendid as a royal palace

• Learning and Development Budget: Each Genie gets an individual 500 L&D budget annually plus five days off for any job specific learning adventures

• Unlimited Holiday: Take as much time off as you need to recharge your batteries

• Parental Leave: Both genie parents get enhanced leave to welcome their little genies into the world

• Free access to Genie: For you to create negotiate and collaborate on legal documents in real time on one platform!

About Genie AI

Genie AI is a machine learning startup with a mission to enable everyone to draft quality legal documents. Were shaking up the legal world and flipping the business model on its head!

Think of what GitHub did with open source code Instagram and TikTok with entertainment Airbnb with hospitality and Uber with travel Genie AI is doing that with legal contracts. Were conjuring up a communitybased AI law platform thatll change the game. Join us and lets make some legal magic together!

• 100000 companies use Genie AI today weve been growing exponentially!

• Were funded by the worlds top investors with significant runway and were growing the team

• Weve collaborated with Oxford University and Imperial College London to coauthor research papers on explainable AI

• According to Forbes were also rated one of the top 29 AI startups in the UK

• Were a Sunday Times Best Places to Work Award Winner 2024

• Were backed by top legal pedigree from Lord Neuberger to representing the UK on multiple Ministry of Justice trade missions

• Our customers save on average 15000 on legal fees per year with Genie

• This isnt just a SaaS product were redefining the business model of law

Ready to grant wishes and disrupt a 750bn industry Click apply and join us in creating a world of digital wonders!

At Genie were committed to creating a diverse environment. Whilst were on the cutting edge of innovation its all about the people. We embrace differences and hire based on merit giving equal consideration to all applications regardless of gender background and race.

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