Customer Care Coordinator - South America
Customer Care Coordinator - South America
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Job Description
- An opportunity to manage and resolve customer care issues across the Santiago airport
- Represent Qantas and its customers across South America
- Permanent fulltime shift work position based in Santiago Chile airport (must be available to work evening shifts)
Our ability to stand the test of time has been no coincidence. Weve come this far because we continue to evolve. Its a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers.
Our offshore ports each have a personality of their own. When youre part of the offshore Qantas family you might be physically apart but youre still a close part of our team.
Airports are the heart of our operation. Its in us to be our best. We see it as our responsibility to take ownership and drive outcomes ensuring we make a contribution to taking the organisation forward. The work you will do will require courage. Courage to challenge the norm to voice opinions or present new ideas. We take this in our stride and see it as an opportunity to do something weve never done before. Weve built a high performance culture and you can be sure well hold you to those expectations. Youll be challenged to make the impossible possible. Along the way youll have plenty of fun meet amazing people and have experiences like no other.
As the Customer Care Coordinator South America you will be the key point of contact for customer complaints and concerns at Santiago Chile airport representing Qantas and our codesharing partners. In this role you will collaborate closely with the airport operations team to address passenger disruptions and resolve any issues ensuring effective solutions are implemented to prevent further escalation.
You will play a critical role in reinforcing Qantas brand values by handling customer feedback with care and professionalism identifying the best course of action and enhancing the overall customer experience.
Youll have
- Able to speak fluently in English Portuguese and Spanish
- Previous experience in a customer service role in which you have experience mitigating complex customer complaints
- Demonstrated ability to work independently and autonomously with sound decision making skills
- Demonstrated ability to deliver strong customer service results within a complex business environment
- Highly resilient with the ability to showcase high levels of empathy
- Ability to work shift work
- The ability to work and live in Chile (without sponsorship)
If youre ready to step into a culture that will challenge and excite you submit an application and lets explore how we go places together.
Applications close: Tuesday 31st of December 2024
**Please note our recruitment team will be taking a break over the Christmas period. Your application will be reviewed in the new year once we return from the 6th of January onwards.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
