Project Manager ESL Teacher Onboarding Account Management
Project Manager ESL Teacher Onboarding Account Management
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Job Description
About Us
Since its founding in 2022 by Harvard alumnus Henry Motte de la Motte EDGE Tutors mission has been to uplift Filipino educators and transform them into worldclass tutors who teach learners in over 30 countries.
Edge Tutor combines the human touch of passionate educators with the operational efficiency needed to help education businesses thrive globally. Whether youre ensuring seamless operations supporting our expert tutors or driving innovation behind the scenes our core team plays a crucial role in our success.
With a remotefirst work setup and continuous support we offer professional development career growth and the opportunity to be part of the fastestgrowing teacher outsourcing company in the Philippines.
Join us at a pivotal growth phase where your contributions directly impact our expansion and success.
To know more about EDGE Tutor International visit our website:
Job Description:
The Project Manager will be pivotal in ensuring the successful launch and management of pilot projects. This role involves working closely with clients and internal teams to ensure that pilot accounts run smoothly efficiently and meet the intended outcomes. The Account Manager will be responsible for setting up pilots coordinating resources managing relationships with clients and guiding the success of pilot projects.
Key Responsibilities:
- Manage Pilot Accounts EndtoEnd:
- Manage the entire lifecycle of pilot accounts from initiation to handoff to the permanent account manager ensuring a seamless setup and transition through each phase.
- Ensure all operational tasks (e.g. setup of emails user accounts contracts) are completed for each pilot account before launch.
- Client Liaison and Communication:
- Act as the main point of contact for clients during the pilot phase.
- Attend client meetings to ensure that client expectations are understood and aligned with deliverables.
- Gather feedback throughout the pilot and adjust strategies as needed to ensure client satisfaction.
- Coordinate Resources for Pilot Projects:
- Work with the squads to assign trainers ensure resources are allocated efficiently and support the pilot projects needs.
- Ensure that trainers are onboarded correctly and equipped with the necessary tools and schedules.
- Efficient Project Setup:
- Manage the setup of all necessary tools and systems (e.g. email inboxes Yocoach accounts schedules service agreements) to ensure the pilot account is fully operational.
- Streamline the setup process to ensure a smooth and rapid rollout of the pilot program.
- Relationship Management and Support:
- Build and maintain strong relationships with clients throughout the pilot phase.
- Address any issues or concerns promptly to keep the pilot on track and ensure client satisfaction.
- Problem Resolution and Continuous Improvement:
- Proactively identify potential roadblocks or challenges in the pilot phase and resolve them promptly to avoid delays.
- Use feedback from clients and internal teams to refine processes for future pilots.
Required Skills:
- Project Management: Ability to handle multiple pilot accounts simultaneously ensuring all aspects of the project are aligned and managed effectively.
- Client Relationship Management: Strong communication and interpersonal skills to manage expectations and foster positive relationships with clients during the pilot phase.
- ProblemSolving: Ability to quickly resolve issues that may arise during the pilot process ensuring that projects stay on track.
- Resource Coordination: Experience in coordinating resources (trainers tools and schedules) to ensure that pilot projects are staffed and equipped for success.
- Attention to Detail: Ensure that all logistics from email setups to service agreements are in place for each pilot account to avoid any operational hiccups.
Minimum Qualifications:
- At least two years experience in project management
- At least two years as Account Manager or a similar role in an outsourcing company
- Ideally with ESL Teaching background and/or QA experience to ensure quality standards are met before teachers are endorsed to a specific client
Why Work With Us
- Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in over 24 countries.
- WorkfromHome: Fully remote opportunities in a supportive and dynamic work environment.
- Shift Schedule: Primarily midshifts to ensure seamless support across all departments
- Professional Growth: Take part in continuous learning to enhance your administrative and management skills.
Your expertise our platform—together well transform education worldwide with Filipino Talent.
Ready to join us Apply today!
Employment Type
Remote
Company Industry
Key Skills
- Business Development
- Front End
- Bricklayer
- Ftp
- KYC
