Onboarding and Quality Control Specialist
Onboarding and Quality Control Specialist
Posted on :
20-02-2025
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
PHP PHP 70 - 70
Vacancy
1 Vacancy
Posted on :
20-02-2025
Job Description
This is a remote position.
Position Title: Onboarding and Quality Control SpecialistWork Setup: Work from Home
Schedule: 11:00 PM 8:00 AM
Salary: Up to Php 70000.00
Our client is a rapidly growing company dedicated to providing toptier onboarding and client engagement services. They are committed to streamlining workflows enhancing the customer experience and fostering strong client relationships. They believe in growth adaptability and collaboration.
We are looking for an Onboarding and Quality Control Specialist who will play a crucial role in ensuring seamless and engaging onboarding experience for our clients while also maintaining highquality standards. This position is designed to take ownership of the client setup process working directly with customers to guide them through the necessary steps providing support and ensure quality control measures are met from the start. The specialist will play an active role in refining both onboarding procedures and quality assurance to enhance client experience and operational efficiency.
JOB DESCRIPTION FOR ONBOARDING AND QUALITY CONTROL SPECIALIST
Your Responsibilities as Onboarding and Quality Control Specialist would be:
Lead the client onboarding process ensuring each new client is set up efficiently and comfortably.
Act as the primary point of contact for clients during onboarding answering questions and addressing concerns.
Guide clients through technical setup steps ensuring they understand the process and best practices.
Enhance and optimize onboarding workflows identifying areas for improvement.
Maintain client engagement and satisfaction ensuring a positive experience from the start.
Work closely with internal teams including LinkedIn outreach specialists to ensure smooth transitions.
Assist in documenting onboarding processes to ensure consistency and efficiency.
Provide feedback and insights on client onboarding experiences to drive continuous improvements.
Over time contribute to quality control measures ensuring high service standards.
Qualifications as Onboarding and Quality Control Specialist:
Minimum 2 years of experience in onboarding account management customer success or a similar role.
Exceptional communication skills able to build rapport and engage with clients in a structured and personable way.
Strong critical thinking and problemsolving abilities with a proactive approach to refining processes.
Experience using LinkedIn (Sales Navigator Recruiter Lite Recruiter) is desirable but not required.
Experience using Calendly and other scheduling tools is desirable but not required.
Experience with CRM systems is a plus.
Ability to analyze client feedback and onboarding success metrics.
Comfortable working in a fastgrowing dynamic environment willing to take on new responsibilities as the company scales.
Strong attention to detail and ability to manage multiple clients simultaneously.
Ability to learn quickly and adapt to a fastpaced environment ensuring continuous improvement and efficiency.
Positive and confident in order to reassure and nurture clients through the onboarding process and future experience.
Background in level 1 or level 2 tech support is beneficial if paired with excellent communication skills.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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