Front Office Supervisor
Front Office Supervisor
Posted on :
20-02-2025
Employer Active
1 Vacancy
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Job Description
- Is aware of and abides by all hotel policies procedures & relevant legislations
- Ensures all directions are followed out at the request of any level of Senior Management
- Keeps abreast of all product knowledge ranging from daily functions services and facilities available and marketing and promotional activities.
- Projects a favorable image of the hotel through a positive and professional attitude manner and presentation.
- Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heartist approach.
- Maintain personal presentation and hygiene as per the grooming standards issued by Accor.
- Ensure Guest details remain confidential.
- Reports any hazards risks accidents as required
- Abides by and is aware of all relevant Occupational Health & Safety legislation
- Answer all incoming calls within three rings using the Accor greeting standards.
- Constantly reviewing the performance and operations of yourself and the department through monitoring IQA results and RPS results.
- Always remain professional in attitude manner and presentation providing Guests with a 5 star Heartist approach including using their name where possible and acknowledging Guests with eye contact as they approach the desk.
- Keeps abreast of all product knowledge ranging from daily functions services and facilities available and marketing and promotional activities.
- Assist Guests with general enquiries providing accurate and detailed information
Qualifications :
- Previous customer related experience an asset
- Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
- This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights weekend and holiday work.
- Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required OPERA (or similar) and additional languages are an asset
- Exceptional time management and multitasking skills.
- Strong interpersonal and problem solving abilities
- Occasional lifting and carrying up to 20 kg
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
:
- Part of the International Accor global and hotel team.
- Employee meals while on shift laundry yearly anniversary stay.
- Career progression within the hotel and the Accor network.
- Work within a progressive team.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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