Multi-Unit Manager
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Job Description
Job Title: MultiUnit Manager
Location: Riyadh KSA
Reports To: Branches Manager
Job Summary:
The MultiUnit Manager is responsible for ensuring excellent service customer satisfaction and operational efficiency across multiple branches. This role requires a strong leader who can oversee daily operations drive performance maintain consistency in service quality and implement strategies for growth and profitability.
Duties and Responsibilities:
- Ensure that all branches adhere to company production procedures and service standards.
- Track and evaluate the overall performance of each branch comparing it against other locations.
- Conduct audits on performance sales food quality presentation food safety and overall branch appearance providing periodic reports to management for corrective actions.
- Supervise and train managers and supervisors on best practices in operations and customer service.
- Coordinate with Branch Managers to ensure they meet sales targets while maintaining high customer satisfaction.
- Identify operational and production weaknesses analyze underlying causes and develop improvement plans.
- Monitor employee performance through customer satisfaction feedback and repeat visit analysis.
- Manage budgets monitor cost control and ensure profitability for each branch.
- Review financial reports analyze sales data and implement strategies to improve profitability and reduce expenses.
- Ensure compliance with company standards management directives legal regulations and safety protocols across all units.
- Stay updated on industry trends and propose innovative techniques for business growth and expansion.
- Monitor competitor performance to enhance marketing revenue strategies and overall competitiveness.
- Ensure uniformity in service quality food consistency and operational proficiency across all branches to sustain and enhance the companys growth.
Qualifications:
- Education: Bachelors degree in Business Administration Hospitality Management or a related field.
- Experience: Minimum of 5 years in a managerial role with at least 3 years overseeing multiple locations or branches.
- Leadership: Proven ability to lead inspire and develop managers and teams across multiple locations.
- Industry Expertise: Extensive experience in multibranch restaurant management.
- Financial Acumen: Strong skills in cost management financial reporting and implementing profitability strategies.
- Customer Service Focus: Commitment to ensuring excellent customer experiences across all branches.
Key Competencies:
- Strong leadership and team management skills.
- Analytical and problemsolving abilities.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage multiple locations effectively.
- Proficiency in operational audits and performance tracking.
Employment Type
Full Time
