Business Analyst CRM Lead
Business Analyst CRM Lead
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3-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Timings: 10:15 am 7:15 pm
Working Days: Monday Friday (1st and 3rd Saturdays are working; 2nd 4th & 5th Saturdays are off)
Location: Lower Parel and Andheri Mumbai (5 minutes from Railway Station)
Work Mode: 100% Work from Office
Why IIDE:
At IIDE we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students lives.
About the Role:
As a Business Analyst & CRM Lead you will be responsible for managing and optimizing our CRM systems ensuring data accuracy and providing robust reporting solutions using BigQuery. You will play a crucial role in enhancing business processes driving CRM improvements and delivering actionable insights to support datadriven decisionmaking across the organization.
What Youll Do:
CRM Management & Improvement:
Manage configure and maintain CRM systems like LeadSquared and Zoho ensuring optimal performance and data accuracy.
Customize and optimize CRM workflows to align with evolving business needs.
Collaborate with various teams to gather requirements and translate them into effective CRM solutions.
Facilitate stakeholder sessions to collect detailed requirements and ensure accurate documentation and solution design.
Data Reporting & Analytics:
Develop and manage comprehensive reporting solutions using BigQuery.
Translate business requirements into detailed actionable reports dashboards and visualizations.
Analyze large datasets to identify valuable insights trends and opportunities and provide actionable recommendations to stakeholders.
Communicate complex data and insights clearly and concisely to both technical and nontechnical audiences.
Requirements
Who You Are:
MustHave:
2 years of experience in business analysis CRM management or a related role.
Proven experience with CRM platforms like LeadSquared and Zoho.
Strong understanding of CRM customization workflow optimization and automation.
Handson experience with BigQuery for reporting and data extraction.
Strong analytical skills with the ability to translate data into actionable business insights.
Business process analysis and improvement
BI Tools (looker studio Tableau)
Marketing and Sales automation
Should Have:
Experience in developing automated reporting solutions and dashboards.
Ability to collaborate effectively with crossfunctional teams.
Nice to Have:
Experience working with SQL and other data visualization tools.
Understanding of digital marketing and sales processes to enhance CRM effectiveness.
Certification in CRM platforms or data analytics tools.
Who You Are: Must-Have: 2+ years of experience in business analysis, CRM management, or a related role. Proven experience with CRM platforms like LeadSquared and Zoho. Strong understanding of CRM customization, workflow optimization, and automation. Hands-on experience with BigQuery for reporting and data extraction. Strong analytical skills with the ability to translate data into actionable business insights. Business process analysis and improvement BI Tools (looker studio, Tableau) Marketing and Sales automation Should Have: Experience in developing automated reporting solutions and dashboards. Ability to collaborate effectively with cross-functional teams. Nice to Have: Experience working with SQL and other data visualization tools. Understanding of digital marketing and sales processes to enhance CRM effectiveness. Certification in CRM platforms or data analytics tools.
Employment Type
Full Time
