Hardware Support Engineer - Federal

Please Note:  This position will include supporting our US Public Sector customers.

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

The Hardware Support Services team owns the maintenance and hardware break/fix process on production GCC and Lab servers in our datacenters. We strive for high availability high scalability and high performance of all hardware.

As an Engineer of our Kirklandbased Hardware Support Services team youll be working with a technically diverse team of engineers with the primary responsibility of ensuring that servers in need of repair are diagnosed and repaired as quickly as possible while maintaining a high standard of quality. You will also be responsible for queue work goals and various other growth opportunities.

What you get to do in this role

• Troubleshoot diagnose and coordinate repairs for complex hardware problems on enterpriseclass servers and infrastructure.
• Work closely with hardware vendors to understand and solve problems as needed
• Work closely with your team and partner teams to help support the hardware breakfix process to overcome technical challenges
• Document new processes and procedures as needed

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 
• 2 years experience with Linuxbased operating systems on an enterpriseclass server level.
• Ability to troubleshoot hardware such as NVMe Motherboards DIMM Modules etc.
• Basic understanding of technologies such as OOB DNS DHCP TCP/IP VLANS SSH SCP PXE Switching Routing etc.
• Demonstrate the ability to drive complex problems to resolution
• Excellent problem solving conflict management time management and interpersonal skills required
• Must be able to communicate at a level appropriate to the audience
• Bachelor or equivalent experience in Computer Information Systems (CIS) Management Information Systems (MIS) Computer Science (CS) or a related field.
• Experience using the ServiceNow platform preferred

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $123500 $191500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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