Technical Support Technician
Technical Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Technical Support Technician
This is a contract opportunity.
This is an onsite opportunity in New Orleans LA.
About this Position
Are you passionate about providing topnotch technical support and ensuring seamless IT operations As an OnSite Technical Support Technician you will play a crucial role in assisting users with their technology needs troubleshooting issues and maintaining IT assets. This role offers a dynamic environment where you can enhance your technical skills while delivering exceptional customer service.
Job Responsibilities
- Provide onsite support for users troubleshooting PC Mac application and network connectivity issues
- Manager ServiceNow tickets ensuring timely resolution and adherence to SLAs
- Support Microsoft Windows and Mac operating systems including Microsoft applications (Outlook Teams OneDrive Office 365).
- Maintaining asset management processes including shipping receiving and tracking hardware
- Assist with conference room technology printer support event and meeting setups and remote hands support for network operations.
Job Skills/Requirements
- 2 years of onsite technical support experience or equivalent handson experience.
- Strong troubleshooting skills with Windows (90%) and Mac (10%) operating systems.
- Experience with ServiceNow ticketing system and asset management.
- Basic networking knowledge (cable tracing troubleshooting).
- Excellent customer service communication and problemsolving skills. Ability to travel occasionally to support other locations (including NOLA and Baton Rouge) and provide afterhours support when needed.
Why should I apply
- Competitive pay and handson experience in a dynamic IT environment.
- Opportunities for professional growth and skill development.
- Gain exposure to enterpriselevel IT support and VIP user interactions.
- Work in a collaborative team environment where your contributions matter.
Pay Range
Salary Range: $25 $27/hr
YUPRO Placement is the nations leading skillsfirst placement firm placing and promoting historically overlooked talent into permanent hire apprenticeship and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
