Operations Specialist Communications
Operations Specialist Communications
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Job Description
In our Operations team no day is the same so you need to be selfmotivated driven to succeed and have excellent interpersonal and community building skills! Our operations run seven days a week and although this role is mainly a Monday to Friday job sometimes it will require you to be available on the weekend or to travel to another city.
What youll be doing
- Creating courier engagement and meaningful content via internal tools nurturing flow monitoring and edits email newsletters inapp messages push messages chatbots and web pages.
- You will help with creating resources including FAQs troubleshooting guides and tips to empower couriers to resolve common issues independently.
- Be part of optimizing our processes procedures and communication channels.
- Oversee CP performance and funnel execution.
- Helping new CP applicants through our onboarding process.
- Responsible for direct communication with CPs including handling the inbox and potential inquiries information materials etc.
- Assisting in everyday and adhoc tasks.
Qualifications :
- Experience in a customer or peopleoriented role preferably online communication.
- Excellent communicator and expertise in creating texts blogs or similar to many recipients.
- Able to conceptualize improve and implement ideas and improvements in close collaboration with a team.
- Emphatic and a natural motivator as you will have daily contact with our Courier Partners.
- Ability to think on your feet naturally proactive and comfortable with autonomous
- problemsolving in a fastpaced environment.
- Responsible and reliable with a structured approach to your work.
- A strong creative eye
- You are fluent in Bulgarian and English.
Additional Information :
If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
