Account Management Coordinator onsite at Customers premise
Account Management Coordinator onsite at Customers premise
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Job Description
Logistics specialist in APAC is supporting the transportation operation to regional logistics of Customers Supply Chain.
Roles & Responsibilities:
- Primary point of liaison with client to manage day to day process operational and escalation from clients APJC partners
- Clients transportation EDI process subject matter expert (SME) point of escalation.
- Liaise with Clients Customer Presentative Service for final delivery arrangement invoice closing order.
- Analyze brainstorm and create solution on transportation damage ratio control.
- Prepare and set up strategy to improve partners efficiency.
- Design and implement automate reporting system.
- Support Quarter end restructure flight plan based on clients revenue cut off.
- Provide support for material movement during transition period into automated system.
- Measure and manage clients shipment to comply within service level agreement (SLA).
- Workflow analysis and development of new processes to provide better operational efficiency.
- Maintaining current SOP for team processes.
- Troubleshoot investigate root cause on service failure and provide immediate remedial action.
- Prepare various and adhoc reports as required for trending and indepth analysis.
- Provide support for QuarterEnd and major Customers Financial YearEnd.
- Monitoring damage / lost incidents working closely with cross functional department for replacement goods return cargo credits claims and CAR.
- Supporting Clients in coordinating Flight Charter and follow up whenever required.
- Assisting Clients on RFQ rollout with respective freight partners.
Qualifications :
Skills and Experience Required:
A minimum of 24 years of relevant working experience.
Prior Logistics experience in HighTech Industry and knowledge in complex Customer Service environment is preferred
Vendor management experience
Work independent with strong communication and interpersonal skills
Making decision to resolve critical problem
Strong in Ms Excel i.e. knowledge in pivot table vlookup and using other functions.
Good knowledge in Ms Power point.
Flexibility in a fastpaced changing environment.
Acquire commercial knowledge such as shipping terms and payment terms.
Good command of English and Mandarin
Additional Information :
Expeditors offers excellent benefits for full time employees:An Environmental Health and Safety Manager must be a good communicator at many different levels
including the classroom District management customers Service Providers and government officials.
Benefits complied with local law
- Health Plan: Medical Accident Insurance
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
