Service Coordinator After Sales Service
Service Coordinator After Sales Service
Posted on :
15-02-2025
Employer Active
1 Vacancy
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Job Description
This position plays a pivotal role in ensuring seamless operations and customer satisfaction.
Job Description:
Be the first point of contact for customers handling service requests and breakdown calls with professionalism and care.
Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.
Maintain and update service requests in SAP for streamlined tracking and resolution.
Monitor job progress provide regular updates and ensure timely feedback to customers.
Prepare send and follow up on quotations ensuring accurate documentation for billing.
Schedule and manage preventive maintenance tasks to keep equipment running smoothly.
Collaborate with suppliers to arrange and complete service jobs efficiently.
Build strong customer relationships by delivering outstanding service and support.
Requirement:
Knowledge of aftersales processes and truck portfolios.
Proficient in SAP Visitour and MS Office tools.
Strong time management and multitasking abilities.
Selfmotivated and proactive problem solver.
Excellent communication and negotiation skills.
Detailoriented with a focus on accuracy.
Skilled at managing challenging customer interactions.
Customerfocused with a servicefirst mindset.
High emotional intelligence and empathetic under pressure.
Positive and resilient in fastpaced environments.
Diploma holder with extensive customer service experience.
Fluent in English both written and spoken.
Mon to Fri 8.15am 6pm
Service Coordinator ( After Sales Service )
Education
Degree / diploma
Employment Type
Full Time
Company Industry
Key Skills
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