Senior Vendor Communication CRM Specialist
Senior Vendor Communication CRM Specialist
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Job Description
As a Senior Vendor Communication & CRM Specialist you will be responsible for designing and executing the communication strategy for sellers across 18 markets (Foodpanda Foodora and Yemeksepeti). Your goal is to ensure sellers become fully autonomous on the platform by providing them with the right information at the right time.
This role requires strong project management skills as you will oversee a largescale rollout across 18 countries. You will own CRM communication build a vendor community and manage training materials to empower sellers and foster engagement.
Your mission:
1. CRM Communication
Define and execute the CRM communication strategy for sellers.
Select the right channels timing and segmentation per market.
Develop engaging email inapp notifications and multichannel campaigns.
Track and analyze engagement metrics to optimize communication performance.
2. Vendor Community Development
Build and nurture a vendor community through events and engagement initiatives.
Own the Vendor University the training platform that trains vendors on operational processes ensuring content remains relevant and impactful.
Collaborate with the Vendor Operations team to address pain points with tailored solutions.
3. Training material (vendor university)
Maintain and expand the vendor training materials in the Vendor Portal.
Develop structured learning paths from onboarding to advanced optimization.
Work with Product Operations and Vendor Support teams to align content with business goals.
Collaborate with designers video editors and translators to create highquality content in multiple formats and languages.
4. Impact Measurement & Optimization
Ensure sellers are aware of available resources and actively use training materials.
Continuously analyze engagement data and improve content based on feedback.
Qualifications :
Your Heroic skills:
4 years of experience in project management and running effective CRM campaigns.
Having prior experience in a CRM tools would be a plus (like salesforce braze insider) platforms (HubSpot Braze Mailchimp) and LMS systems is a plus.Entrepreneurial mindsetthis is a new initiative requiring ownership and proactivity.
Excellent copywriting and storytelling skills.
Proficiency in content creation tools (e.g. Canva Adobe Creative Suite)
Strong collaboration skills to work with crossfunctional teams.
Additional Information :
Why Delivery Hero
English is our working language and our colleagues at Delivery Hero come from every corner of the globe working in a diverse crosscultural team. For most opportunities we also offer visa & relocation support
We take care of our employees and offer flexible working hours and for most of the teams the option of working from home
Enjoy our free online yoga classes and subsidized Urban Sports Club membership
Take care of your mental and emotional wellbeing with our free Headspace subscription and unlimited access to Employee assistance program
Participate in our health campaigns such as seasonal flu vaccination
Benefit from BVG subsidy or join our Bike rental program
Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training career & development opportunities
Develop your skills with your personal educational budget for conferences and external trainings
Learn German with free classes access our elearning platform and participate in our inhouse trainings
Save responsibly with our attractive corporate pension options
Join company parties team cultural and sports events due to the current situation on a virtual basis
Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energized throughout the day
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
